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Apple had a bad day


Last year, I took my toddlers -- at the time 4-years-old and 2-years-old -- to see a play. We intended to meet up with a friend of mine and her 4-year-old.

Hours before, the whole thing fell apart. My friend offered to sit with the older of the two while the 2-year-old and I went off on our own. I agreed, and 90 minutes later the kids and I were sweating in the worst traffic jam I had ever seen.

We arrived 20 minutes late and had to park at the far end of the lot. Stressed, I sprinted to the box office with a toddler under each arm, praying it was open. Panting and drenched, I put them down and handed my debit card to the woman behind the glass.

"Cash only" she said.

That was a bad day. But it's nothing when compared to the trouble Apple and AT&T have experienced over the past 36 hours.

MobileMe was initially scheduled to go live between 6 p.m. and 12 a.m. PT on July 9th. At 9:30PM Eastern, Apple stated that the transition would take place between 8 p.m. and 2 a.m. PT. As of this writing MobileMe is live, but not all of the push services are working.

As for the 3G iPhone, there are plenty in stores. The problem is that customers can't get them working. Reports are coming in of people waiting for hours in Apple Stores while employees attempt activation. Some are being told to go home and activate on their own, only to find that activation servers are down. Not the PR either company wanted today.

Additionally, the 2.0 iPhone software became available yesterday, a day earlier than Apple intended. Today, it's out for real, but the same servers hindering 3G iPhone activation are preventing 1st generation iPhones from re-activating after receiving the update.

Finally, the iPod touch update was available briefly before disappearing again (as of this writing). Just like the iPhone users, iPod touch users are a bit cranky.

Everyone has a bad day, but unfortunately this affects a lot of people. The best we can say is buck up, little Apple soldiers. This will soon be over.

At least you're not standing with two cranky toddlers in the hot sun.

Image used with permission from Sean O'Steen.

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