Latest in Customer service

Image credit:

Verizon notches gold in retail satisfaction study

Darren Murph

While Sprint recently saw its CSR response times skyrocket, Verizon's doing a happy dance of its own after pulling down a gold medal from a recent J.D. Power and Associates survey. Curiously enough, it's not one we see as being particularly awesome -- call us crazy, but we tend to care about amazing coverage more than how spiffy a sales associate looks -- but the carrier is apparently numero uno in retail satisfaction. What's that mean, you ask? It takes into account four factors: sales staff, store display, store facility and price / promotion. Evidently, Verizon has the whole B&M experience thing locked down, and these days, we reckon you take every chance you get to celebrate. Party on, in that case.

[Via RCRWireless, image courtesy of DayLife]

Verizon owns Engadget's parent company, Oath (formerly AOL). Rest assured, Verizon has no control over our coverage. Engadget remains editorially independent.

From around the web

ear iconeye icontext filevr