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Bright House gives refunds for 8-hour service outage in Florida

Darren Murph

With all the price hikes and complaints about quality, it's not often that you find a story tied to a cable company that's positive. And in fairness, it's totally not positive that Bright House Networks' subscribers in Florida had to deal with an eight hour TV outage starting at around 3:00PM Monday, but just bear with us. In an effort to express its "sincerest apologies," the carrier has decided to automatically issue credits to affected customers. Sure, the refund won't be huge, but it's a sentiment that's rare and much appreciated in today's cutthroat business world. The outage was unlike any other outside of times in which a hurricane had struck, and a corrupt database used to deliver programming to cable boxes was blamed for the incident. We know, you're still upset that you missed the series finale of Boston Legal and / or the trouncing of the Tampa Bay Buccaneers, but hopefully a few pennies back on your next bill will make things easier to get over.

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