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The plot thickens: Nokia investigating 5800 NAM issues, says problem is limited to Chicago and New York

Chris Ziegler

This whole 3G performance thing on the North American version of Nokia's 5800 XpressMusic is shaping up to be one of the great made-for-TV gadget industry dramas of the year. First it didn't work, then we found that it kinda did, and now Nokia has put out a totally cryptic statement that clarifies little about what's going on (likely because they don't know either, if we had to guess). In a nutshell, they're acknowledging that "some" NAM 5800s are having issues, they're investigating why, and owners are advised to contact Nokia Customer Care. Here's where it gets crazy, though: they go on to say "only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases." It's possible that there's a very specific combination of equipment being used in these two markets that's causing the 5800s to choke, but in all likelihood, it has more to do with the spectrum in use -- in which case, the problem is probably far more widespread than just two cities. If this shakes out to be a hardware issue and Nokia's gotta send 'em back to the labs to get retooled for a few weeks or months, are they better off canning the model and moving on?

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