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New Jersey sues Verizon over deceptive FiOS practices

Darren Murph

Verizon Communications has just been slapped with a lawsuit from New Jersey's Attorney General, who alleges that the company engaged in "deceptive and misleading" sales, billing and customer service practices related to its FiOS services. Mind you, this is far from the first time we've heard outrage over poor FiOS service, but Verizon New Jersey president Dennis Bone asserts that the majority of the issues raised by the attorney general are "related primarily to the start-up of the FiOS business nearly two years ago in New Jersey and have been largely addressed." Of course, just because things are sailing smoothly now doesn't mean that justice shouldn't be served, but we will concur that we've heard far less grumbling of late compared to years ago. Who knew offering up free TVs to get folks to sign up would lead to this much turmoil?

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