An article at GamePro caused a bit of a stir in the gaming industry yesterday, sparking discussion on a topic covered at this year's PAX East -- namely, that of the history of Community Managers and what their jobs entail.
Now, there is a fair amount of background to AJ Glasser's article that we won't delve into, because the comment that many readers focused on was this one: "Before Xbox Live's Larry "Major Nelson" Hryb -- who holds the ambiguous title director of programming for Xbox Live -- community managers were mostly forum moderators, people whose job entailed monitoring message boards and weeding out trolls. "
Not so, said many current CMs. Familiar names such as Daeke and Aether began popping up in the comments section of the article, contending that Community Managers were much more than forum mods before Major Nelson came on the scene. The conversation began in the article's comments section and continued via Twitter with quite a few people in the industry lining up to join the debate. The discussion offers several varying opinions and is definitely worth following if you've got an interest in the role of community management.