Mythic Entertainment, with an uncomfortable double-header of a huge billing fiasco followed by the closure of the Mythic Store. The billing especially produced a great deal of outrage from players, understandably concerned about their account security as well as the potential impact on their bank accounts. Even reversing the charges didn't leave everyone completely mollified -- but Mythic has put in the effort to try and not just apologize and reverse the error, but help regain the trust and goodwill of the players.
Both Warhammer Online and Dark Age of Camelot players will receive two items of their choice on all current and future characters, with Warhammer Online mailing out tokens and Dark Age of Camelot simply allowing you to talk to a Royal Accountant. The items include dyes, decorations, temporary disguises, and other fun toys for players to help recover from the aftershocks. On the off chance that you didn't receive the items and were billed multiple times, the team at Mythic has a specific appeals process to ensure correct delivery. As bad as the error was, it's good to see that players will be compensated nicely for as long as they keep playing.