Turbine, quoted ad infinitum by said fans, both as proof of a company that understands and a company that's fallen out of touch. While gamers debate this, the devs stand by the company's efforts to keep in touch with what their players want and to deliver it to them. In a recent post on the Lord of the Rings Online forums, "TheStormKing" challenged Turbine to provide clear examples of how player suggestions have made an impact on the game.
The answer was a bit shocking and awesome -- Sapience came back with a massive list off the top of his head of changes made to LotRO because of demands and ideas by the playerbase. These included revamping mounts, housing, fishing, shared storage, new travel routes, being able to skip the tutorial, the quest tracker, UI customization, the Rift skirmish and a whole lot more. You can read the whole list here, and see whether it gives credence to Turbine's motto.
And if you ever wondered whether devs played the same game the players do, Sapience sets the record straight on that as well: "Someone asked if I play. Yes I do (and have for a long time, even before I started working for Turbine). My entire family does. Between us we have almost every class to 65."
[Thanks Lotro Weekly!]