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Turbine upgrades LotRO's compromised account reimbursement policy


Account security is a worrysome topic in Lord of the Rings Online these days, especially following a reported rise in hacks and thefts among the playerbase. A couple months ago Codemasters implemented a stronger policy to help players recover lost property, a direction that Turbine followed yesterday when it revised its compromised account reimbursement policy.

Sapience announced on the LotRO forums that this policy is significantly updated and expanded from the old one. Now when a player's account is hacked, Turbine gives a seven-day window to report the issue, during which the company can restore "most" of the lost items and compensate players for items that cannot be replaced. This, however, is not a true rollback and does not cover accounts compromised before February 24th.

Turbine also reassured players that the studio is making it much tougher for unauthorized intruders to delete or sell rare items like raid gear, which should add another layer of protection from losing one's goods.

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