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ZeniMax Online Studios builds new MMO customer support facility

Jef Reahard

The folks at ZeniMax Online Studios have founded a new support facility in Galway, Ireland with the intent to provide customer service for "players of future massively multiplayer online games." While some of you are probably wondering just who in the heck ZeniMax is, others have no doubt seen the parent company name scrolling by on the startup screens for Fallout 3, Fallout: New Vegas and The Elder Scrolls IV: Oblivion.

ZeniMax Media owns not only ZeniMax Online but also Bethesda Softworks and id Software (the brains behind the Doom franchise). ZeniMax Online is headed by Mythic co-founder Matt Firor, and ex-World of Warcraft dev Rich Barham is serving as the director of customer support. Though the studio has yet to make an official game-related announcement, it's clearly laying the foundation for something big.

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