Dear Aunt TUAW: Help me dual tune

Dear Aunt TUAW,

What the heck is going on with eyeTV why after 3-4 years of promises do they still not support dual tuners, or channel sorting? i've tried to reach out to elgato in various different digital ways, but to no avail, does TUAW have any contacts they could touch on to figure this out?

Alternatively, is there any mac software that will do what EyeTV does, and give me support for my dual Terratec H7 Tuners?

Your loving nephew,

Ole

Dear Ole,

Auntie contacted Nick Freeman over at Elgato, to see if he could lend a hand with your question. He looked into this and here's what he had to say.

He writes, "We're sorry to hear that your two TerraTec H7 devices aren't working simultaneously with EyeTV, on one Mac.

Let me tell you a bit more about how EyeTV can (and can't) work with multiple devices.

EyeTV is able to work with many TV tuners, from a wide variety of manufacturers.

We've been able to get most of those devices to work well when used with EyeTV alone, and even in some combinations. For example, EyeTV software works fine when using two Elgato satellite products on the same Mac, at the same time.

We're happy to support many TerraTec products, but we can only officially support them for individual use. We can't certify using more than one of them on the same Mac at the same time. You have found one of the few combinations that simply doesn't work (two TerraTec H7 units on the same Mac), but since that hardware is from a 3rd party, we're not able to modify it to potentially add multiple unit support.

We're constantly trying to improve EyeTV, and while we'll try to support more products in the future, we may not be able to resolve this issue with two TerraTec H7 units. We apologize that we're not able to offer the extra feature you desire."

Auntie hopes that, at least, gives you some insight as to what is going on.

Hugs,

Auntie T.