PS Vita owners. As you may recall, reports were pouring in that many customers were experiencing freeze ups and other performance issues with their new handhelds, prompting Sony to issue an apology. Well, it seems as if something got lost in translation. A UK spokesperson for the company told the Guardian that the statement was actually apologizing to customers experiencing difficulty getting through to tech support, not for the screen issues that have been the subject of many a YouTube video. He went on to say that Sony has seen no evidence of widespread problems with the portable gaming device, though, there was firmware update made immediately available to address some bugs.