Tim Cook issued a surprise apology to the Chinese market this week after some very negative reactions to the company's warranty policy, which would often see refurbished parts and devices used as replacements instead of the new ones used in other markets. That's now changed, with those new replacements now covered by a full warranty as well, in keeping with China's "Three Guarantees" law. Additionally, Apple service providers will be receiving more supervision to ensure everything is kept above the table and a new, more direct feedback system has been put in place for consumers to issue complaints.
Michael Dell finally and kindly gave us some clues about just what he wants to do with a private Dell.
Michael Dell finally and kindly gave us some clues about just what he wants to do with a private Dell. Those hoping for a shocking reinvention of the stalwart PC maker had best turn away now, as Dell's Dell plans don't fall far from the company's current objectives. He does pledge for stronger investments into R&D and a push into developing markets, but consumer laptops and tablets will continue to be a strong focus while a bolstered sales team would help boost corporate partnerships. So, nothing drastically new -- just slightly refocused.
T-Mobile delivered some unfortunate news to its Windows Phone fans, saying the Lumia 810 will not be receiving an update to enable LTE connectivity on the UnCarrier's network. This was an update promised by T-Mobile back in January and was surely something of a buying factor for current 810 owners. Meanwhile, TmoNews has what appears to be a confirmation that current unlocked iPhone 5s will be able to install an update to enable LTE, Visual Voicemail and more. Bit of a shame that those who bought their devices elsewhere will get the love that Lumia owners won't.
Tesla announced first-quarter sales for the Model S, which exceeded expectations by 250 units for a total of 4,750. That's the good news. The bad news is that the company is killing off the most affordable version, the 40 kWh pack that would have sold for $60,000. Only 4 percent of those who pre-ordered went for that option, and indeed they'll still get a car for that price if they want, but it'll actually be a 60 kWh car with software limited to match the smaller pack. If and when they want to upgrade, a phone call -- and an $11,000 charge -- will remove that restriction. Tesla also launched a leasing program this week, for those who really want a Model S, but who sadly can't afford a Model S.