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The Daily Grind: How much communication on major bugs is the right amount?

Eliot Lefebvre

A lot of people were very interested in taking part in Final Fantasy XIV's open beta. Unfortunately, for a substantial number of players, the beta started and stopped with Error 3102. Leaving aside debates about whether or not this should or should not have happened, I think one of the big problems for several players was that the developers simply didn't discuss the issue with players until the test period was nearly over, which meant that there was no way of being certain that anything was being done.

You could make the case that it's better for developers to be focusing on actually fixing the problem instead of updating people on the status of the problem. But silence can look a lot like ignorance at a glance, and no one wants to be ignored when something damages the game experience. So today we ask you, readers: How much communication on major bugs is the right amount? Do you want an acknowledgement and nothing more until it's fixed, or do you want hourly status updates from the development team?

Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!

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