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Samsung exec admits Galaxy Gear smartwatch 'lacks something special'

Sharif Sakr
09.26.13
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In an unusual bout of frankness, a Samsung official has acknowledged that the Galaxy Gear smartwatch lacks, you know, whatever the Korean is for je ne sais quoi. As reported by the Korea Times, the unnamed official said:

"We've acknowledged that our Gear lacks something special. With more investment for user interface and user experience, Samsung devices will be better in terms of customer satisfaction."

We're not sure if the source of the quote is Samsung's VP of strategic marketing, Lee Don-joo, but this exec is quoted in the same Korea Times article as saying that the watch is "definitely receiving a warm response" and that improvements would stem from software tweaks and the hiring of new UI experts, rather than from the development of a whole new device. He described the Gear as part of Samsung's drive to create new categories of "wow product" and, in virtually the same gasp, he also reiterated that Samsung would launch some sort of heavily curved -- or perhaps even partially bendable -- smartphone in Korea next month.

Correction: We originally attributed the "something special" quote to Lee Don-joo, but in fact it was another Samsung insider speaking to a Korea Times journalist off-the-record. We've contacted Samsung for its side of the story.

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