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Apple disappoints customers on several levels and other news from Jan. 21, 2014


Those who bought the June 2013 model of the MacBook Air say that they have constant WiFi issues, with one thread in Apple's support community logging more than 130 pages. Issues include latency, dropped packets and network connections, and unstable connections if they manage to get one.

Speaking of not happy customers, Apple now lags behind Amazon, Samsung, Microsoft and Sony when it comes to customer satisfaction, a report from Forrester Research stated. Apple traditionally occupied the second-place slot behind Amazon. Maybe Apple could start regaining some good will by wading into the problematic WiFi thread.

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