Star Trek Online is pretty robust, but it has its limitations. There are only so many complexion options and only so many head shapes, and trying to create certain looks took an extraordinary amount of effort. So it's good news for all captains that Season 9 will bring with it a far more robust character creation setup with three new head shapes and three new complexions for everyone.
It all started with bringing Tuvok into the game; creating a model that matched Tim Russ' actual face required the creation of a framework that segued naturally into more robust player options. It also gave the team an excuse to redo facial textures that had always been seen as problematic, replacing them with slightly higher-resolution versions that have better mapping. Take a look at the full development blog for more details on the process as well as a closer look at what can be done with the new options.