WildStar players attempting to reserve their name yesterday ran into a bit of a problem -- namely, the fact that it didn't work. Maintenance took place, the page went up and down, and a lot of people trying to reserve important names ahead of time found themselves unable to do so. Needless to say, this kind of defeated the entire purpose of allowing people to reserve names ahead of time to ensure that they're available on launch.
A recent forum post by Jeremy Gaffney apologizes for the issues and promises that compensation is planned for players affected by the issue:
We'll compensate to the best of our ability in a fair fashion for folks who missed out on a name (or really folks affected in general) in as rational a fashion as tech and fairness allows. The details will need to be fleshed out before we communicate so we don't make a misstep on that; there are lots of moving parts.He went on to state that this was not a planned stress test as well as discussed the reasons behind gaps in communication. If you think your name got through but want to double-check, you can do so via the method outlined in this forum post.