Developer Bungie won't transfer any high-level gear to Kramer's account, despite petitions from the game's community, but in an effort to spread the word, made the video that Kramer's mom sent in part of last Friday's weekly update. Sadly, because Kramer knowingly gave control of his account to the troll, no wrongdoing had occurred. To Bungie's credit, Kramer's mom says that members of the Destiny development team have offered to play with him to make the leveling process a bit faster. What's more, the team says it "has plans to make regrettable deletions less permanent," as it works on new features for the game.
And the person that did the deleting? Game Informer contacted the account owner and the story isn't as cut and dried as you might think. Turns out that the troll wasn't the account owner himself, but a visitor. Twenty-three year-old "Adam" was in a pretty serious car accident not that long ago and as such, he's been at home recovering and has a lot of friends passing through to spend time with him. The jerk that deleted Kramer's save files was one such pal, but Adam says because of the amount of painkillers he's on, he sleeps a lot while people are over and he can't pinpoint exactly who did it.
The team says it "has plans to make regrettable deletions less permanent," as it works on new features for the game.
So, there are a few takeaways from this. One, this could've been prevented with the safety measures available for kids' PlayStation Network accounts (those that prevent Twitch streaming and limit messaging, for instance). Secondly, don't let strangers jump into your game sessions with Share Play. Perhaps most importantly though, follow Wheaton's Law to the letter: Don't be a dick.