Dear Veronica: Santa's little tech supporters

You guys delivered when it came to tech support disasters over the holidays! Check out your worst stories, as well as those of the Engadget staff! You have so much more patience than I do, seriously.

We also get a great response about how to get the best bass for your buck when it comes to earbuds! James Trew helps us out with his advice.

And finally today, a little fun with my steps for determining whether or not the 5-second rule applies. Hey, you asked!