Google's overnight Gmail outage is finally over (updated)

YouTube, Drive and other services were also having problems for a few hours overnight.

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FILED - ILLUSTRATION - 04 July 2018, Germany, Berlin: The logo of the Gmail application can be seen on the screen of an iPhone. Google defended the controversial practice of App developers scanning the digital mailboxes at the Gmail service. Photo: Fabian Sommer/dpa (Photo by Fabian Sommer/picture alliance via Getty Images)
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Can’t send something on Gmail? If so then you’re in good company, ever since about midnight ET, people have been complaining about issues connecting to many of the G suite services, but especially Gmail.

The Google apps status page just updated to confirm they’ve received reports of an issue with Gmail and Google Drive, while a quick look at Twitter or on DownDetector shows thousands of reports over the last hour or so.

I’ve been able to send emails, but trying to attach a file shows a slow upload process that, if it completes, eventually leads to an error message saying that I need to check my network. It’s the same thing many others are experiencing, but at least it’s working a little. Oh, and if things weren’t bad enough for remote workers on this shift, it looks like Slack is having some issues too.

Update (2:14 AM ET): Google’s status page says they are continuing to investigate the issue. It has also updated to indicate reports of problems with Google Meet, Google Voice and Google Docs, while anecdotal reports show people are having issues uploading to YouTube as well.

Update 2 (5 AM ET): As of 4:38 AM ET, Google is still investigating, but we do have a longer list of the affected services. “Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat, Sites adding new pages issues, Keep issues, Voice mail issues.”

Update 3 (6 AM ET): YouTube has confirmed the issues with uploads, but Google now says access to Gmail is already restored for some users, and should be resolved for all users in “the near future.”

Update 4 (7:25 AM ET): Google’s status page indicates that services should be restored for everyone as of 7:10 AM ET. There’s no word on what caused the issue.

Google:

  • 8/20/20, 1:29 AM We're investigating reports of an issue with Gmail. We will provide more information shortly.

  • 8/20/20, 2:07 AM We are continuing to investigate this issue. We will provide an update by 8/20/20, 4:00 AM detailing when we expect to resolve the problem.

  • 8/20/20, 5:40 AM Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

  • 8/20/20, 7:10 AM The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at Google. We are making continuous improvements to make our systems better.

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