Worst experience! When I ordered the device directly from Google, the system automatically populated my Google+ account address for shipping (even though I entered the correct address when ordering). When I realized what hadhappened I contacted Google to see if they could ship it to the correct address they said no. Thinking that since it was partially my fault that I didn't double-check the address that it was being shipped to I said, okay, just a simple mistake I'll go out of my way and drive all the way to the FedEx distribution center (over an hour away). I get the phone set everything up and after about two weeks with it, I notice a defect in the display, contact Google and get them to replace the phone. At this point I explained the previous issue and explicitly made it clear the correct shipping address. Sure enough I get the order receipt for the replacement an lo and behold the WRONG ADDRESS is on it. Open a chat with a Google rep, to verify and change the shipping address, she assured me multiple times that the device would be shipped to the correct address. Problem solved right? WRONG! GET THE SHIPPING NOTIFICATION FROM FEDEX AND STILL THE WRONG ADDRESS! WTF MAN! contacted Google AGAIN and for all intents and purposes they told me there's nothing they can do except stop shipment and reordering waiting even of my time! ABSOLUTE GARBAGE CUSTOMER SERVICE!