April 5, 2010
Feedback submitted!Unable to submit feedback! I purchased the Tilt the day it was available to AT&T in the US. I had been an AT&T customer for years, and I had few complaints with them or their service. This creature solved that little problem for me.Initially, the device was great for WinMo. I'm not normally a Windows user, but it seemed to do OK. I purchased a few apps from various vendors, prompting a hard-reset on occasion (as windows users are familiar with). The keyboard was fine, and still one of the easiest for me to thumb-type on. The size of the unit was fine for me, although it was quite heavy.Bluetooth connectivity to my headsets, both stereo and mono, were terrible. Placing the headset on the right side of my head and the phone in my left pocket was enough to make the connection between the two unusable. I tried a variety of headsets from different manufacturers and none of them worked clearly.Sync started failing after about 4 months. Holding the cable in exactly the right way would generally deal with this.The real problems started when the hardware malfunctioned. This happened around my 5th or 6th month of ownership . Initially, it wouldn't stay on. Random shutdowns on a fully charged battery on a fully reset device. I replaced the battery to no result. That's when I discovered that when I purchased the Tilt I no longer had phone insurance, since the AT&T rep neglected to inform me of the change to my contract. A second replacement battery seemed to help, but not eliminate, the shutdown issue. I had a bluetooth GPS receiver that I used a mapping application with. This *REQUIRED* me to plug in the phone in order to keep it on. Then the keyboard got 2 keys stuck, both of which eventually became inoperative. Finally, after sliding open the screen, the display broke down the middle. Basically, taking it out of my pocket then out of the case then using my thumb to open the phone broke the display. AT&T kindly noted that this was my fault and that was welcome to purchase a replacement phone from their abbreviated list of crappy non-smart phones. I asked to purchase an iPhone but was informed on repeated conversations that they were "contractually obligated" not to sell me one. I can only assume this was because I was an existing customer who wasn't out of contract, although apparently Apple's contract with AT&T was the thing they were hiding behind. I don't actually know what the issues were. I'm not a lawyer, and wouldn't force anyone to take my money.In any case, after nearly a decade with AT&T and making a very brief foray into being an Apple person, I can reasonably say that neither AT&T nor Apple will directly benefit from my custom in the future, although I did add the iPad to my "want' list just to be entered into the giveaway.I'm not happy with T-Mobile and will leave their network as soon as I can get out of my contract, but I am far more satisfied with my Android devices that I was with the Tilt. How much of that disparity is related to the devices is difficult for me to ascertain.