Kobo Glo HD
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Kobo
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AVERAGE CRITIC SCORE
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AVERAGE USER SCORE
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Kobo Glo HD
- User Reviews (2)
- 50AVERAGE USER SCORE2 ReviewsEngadget Reader10November 10, 2015Feedback submitted!Unable to submit feedback!I needed to get a new e-reader and spent a couple of weeks checking out the e-reader market. It seemed that Kobo offered the best value for money and after making a lot of comparisons with other brands I finally ordered a Kobo Glo HD. I had read several negative reviews about Kobo as a company, including that they had sent customers refurbished e-readers while pretending that they were new and that their customer service was very poor, but I thought these might be exaggerated or exceptional cases, so I paid my £140 for the device + protective case, which I ordered straight from the Kobo website.A few days later the Kobo arrived. The box had been opened and then resealed, suggesting the device inside may not have been brand new. There was no receipt with the package, which I also thought was strange. To add insult to injury, the device box had been placed inside the larger parcel with very little padding. This allowed it to slide around freely inside, which explains why some of its corners were dented. Finally, the parcel was delivered to the wrong address and arrived in my hands only thanks to a decent and helpful neighbour.Concerned that the Kobo I had received was refurbished and/or damaged, and annoyed with the sloppy delivery, I decided to return it. This was relatively straightforward, although it did require me to both e-mail and call Kobo. I think my case was helped by the fact that I had taken pictures of the dented box, the poor padding and the broken seal, which I also sent to them.What also annoyed me was that I had to cover the return shipping myself: 13.60 GBP (20.50 USD), even though Kobo was very clearly in the wrong. After I sent them an angry e-mail, I was offered credit in their on-line store but their books are compatible only with their products and I had obviously just returned my Kobo.In other words, Kobo sent me a sloppily packed, dented box containing what seemed to be a refurbished e-reader, charing me the full price of a brand new one. When I wanted to get a refund, I had to pay the cost of returning the item. I will never order anything from them again. I decided to buy a Tolino from Thalia instead and have been quite happy with it.Engadget Reader90June 5, 2015Feedback submitted!Unable to submit feedback!I have tested a friend's new Kindle and purchased the Kobo Glo HD instead. I much prefer the Kobo Glo HD because of its price (80-100$ less), menu system and cross compatibility for ebook formats. There is not a noticeable difference between reading experience, both the new Kindle and the Kobo Glo HD are great! One thing that makes a huge difference for me is customer care. Kobo had significant challenges in this area but over the past year has listened to its customers and responded. For example, I had a Kobo Glo that completely froze after an update. The company was great to deal with and sent out a refurbished unit within two weeks after initial contact even though the warranty had expired three days before the problem arose. It is customer service like this that will keep me a Kobo customer!
Key Specs
SCREEN TYPE
E Ink
SCREEN SIZE
622
TOUCHSCREEN
Yes
INTERNAL STORAGE
41