911malfunction
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Washington, DC's 911 dispatch system beset by delays and malfunctions
Washington, DC, has a new 911 dispatch system and it's not working. Late last year, tablets were installed in ambulances and firetrucks. But instead of boosting efficiency, the system has been malfunctioning almost every day. Following the death of an 18-month-old boy who choked on a grape, an investigation revealed that dispatchers alerted an ambulance about a mile away, instead of a unit closer to the toddler's home.
