Callcenter

01.09.17
AI might handpick your customer service rep
01.09.17 in

AI might handpick your customer service rep

A startup built a system that culls callers' information from databases and public social media profiles to better match them with an associate.

View
A newsletter a day keeps the FOMO at bay.
Just enter your email and we'll take care of the rest:
03.22.12
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead
03.22.12

T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead

T-Mobile USA CEO Philipp Humm sent word to his employees today that the company will be shuttering...

View
11.25.11
Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)
11.25.11

Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)

Well, it appears that Three's call center agents in Denmark won't be able to wear pajamas into wo...

View
02.19.09
DTV call center successfully handles influx of confused callers
02.19.09

DTV call center successfully handles influx of confused callers

Given that the expectation was for hordes of confused TV viewers to phone in over the past two days...

View
07.03.08
DirecTV opens sixth call center in Huntington, West Virginia
07.03.08

DirecTV opens sixth call center in Huntington, West Virginia

Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by...

View
Uncovering the intersection of art and technology - Nov 16, 2017
Join artists, technologists, creators and entertainers.
04.06.08
DISH Network opening customer service facility in Phoenix this June
04.06.08

DISH Network opening customer service facility in Phoenix this June

Barely a month after we heard that DISH Network would be hiring 200 folks from the Tulsa, Oklahoma r...

View
03.02.08
DISH Network hiring 200 in call center to handle growth
03.02.08

DISH Network hiring 200 in call center to handle growth

Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employe...

View
12.27.07
Call center software can re-route angry callers
12.27.07

Call center software can re-route angry callers

We've already seen call center software that can determine the age and gender of callers, but a Japa...

View