ConsumerCouncil

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  • Important Norwegian consumer reads Amazon Kindle's EULA, sends angry letter

    by 
    Thomas Ricker
    Thomas Ricker
    10.30.2009

    Remember that legal dealio with Apple that erupted after the Norwegian Consumer Council, Forbrukerrådet, read the iTunes EULA? Right, that toothless complaint that waffled on for years until it was finally rendered moot by Apple going DRM-free -- long after Apple benefited from the iTunes-to-iPod lock-in. Well, it's brewing again only this time the council has focused its meticulously crafted aluminum spectacles, often highlighted with vibrant reds or blues, upon Amazon's practice of tying its content exclusively to the Kindle's new international reader. According to a critique published by the Council's boss, Hans Marius Graasvold, the fine print in the Kindle's terms of service, "violated several provisions of Norwegian consumer protection law." He takes exception with Amazon's ability terminate the terms of service entirely should customers violate said terms. In other words, Amazon could deny you access to all your purchased books if you make an illegal copy of just one -- unimaginable by brick-and-mortar standards where a Wal-mart could take your entire CD collection should you decide to rip a single disc. Graasvold's also miffed at Amazon's ability to change the agreement at any time without advanced notification. The Council does not currently have official support from the country's Consumer Ombudsman as it did when it went after Apple. For the moment, the council says that it's awaiting feedback from Amazon and Norwegian publishers before proceeding with what Graasvold calls, "an iTunes 2 case if we are not satisfied." Good luck with that.