Game-Masters
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Ever wonder what a game master does?
Well, Blizzard would like to tell you. And they've done so via the medium of clever video. Whatever your troubles in game are, the game masters are the ones who deal with them. The video explains the options you have to get the help you need, both in game and out of game. Whether it's phone support, web live chat, or in-game tickets, this video not only explains your options but gives a walk through of the typical tasks a Game Master undertakes in a day. There's even details on the various automated processes players can take advantage of to resolve issues faster than waiting for a GM. So if you're curious, go take a gander at what, exactly, GM's do for you. Mists of Pandaria is here! The level cap has been raised to 90, many players have returned to Azeroth, and pet battles are taking the world by storm. Keep an eye out for all of the latest news, and check out our comprehensive guide to Mists of Pandaria for everything you'll ever need to know.
Cabal's Third Awakening patch hits Monday, brings new battle mode
Game-Masters is readying a new update for its free-to-play actioner known as Cabal Online. Mark Monday, May 7th on your calendar because The Third Awakening patch is bringing quite a few changes to Cabal's European client. Among the tweaks are a new battle mode, new achievement and appearance-changing systems, and powerful new jewelry and gear. There's also a dungeon called Hazardous Valley. We're betting that you'll want some friends to tackle it if the name is anything to go by, and we're also quite sure that the rewards will be worth your time. More details are available at Cabal's official website. [Source: Game-Masters.com press release]
Public Service Announcement: Don't file false GM reports
This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it. Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure. Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.
Chat highlights from the TTR stress test
As horrible as Barrens chat and the trade channel can be by times, one of my favorite parts of Sunday's tournament test realm stress test was reading through the chats. Although I'm sure the guys had some pretty great tells, considering their names were more obvious than mine (Insideradam, Insideralex, and Vehn), I did catch some gems of my own. One thing that was rampant on Sunday was names that were clearly against the terms of service, and of course nasty language. So if any of the photos have blurred-out names, you'll know why! Before you jump through, keep in mind there are a few photos, so the load might be slow. Don't forget to check out my full coverage of the stress test! %Gallery-18020%
New Customer Service Forum
Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums. Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer service forum. The forum is frequented by Blizzard GMs and is littered with official Blizzard responses. There are already some helpful sticky posts here - one listing solutions to common problems and another displaying this week's most common issues. Technical issues should still posted about in the technical support forum (or the Mac technical support forum) and the bug report forum remains the best place to report specific bugs, but the customer service forum provides a place to discuss in-game issues that are not technical in nature.
