OneToOne
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Daily Update for April 18, 2013
It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Flash) or the non-Flash link below. To subscribe to the podcast for daily listening through iTunes, click here. No Flash? Click here to listen. Subscribe via RSS
Apple revises One to One program for new customers
ifoAppleStore is reporting that Apple has changed the terms of the Apple Store One to One service, limiting how much Apple Store employees will do in terms of data migration for new Mac purchases. One to One service is offered to purchasers of new Macs for US$99 per year, providing not only data migration from a PC or Mac, but also Personal, Group and Open Training. With the new terms of service, customers can only request data migration within the first 60 days of the service, instead of any time during the one-year service term. In addition, the Apple Store staff will now only help install any compatible Apple hardware that was purchased with the new Mac, and will only "assist" with installation of software purchased during a Personal Training or Open Training session. In the past, the staff would install software purchased anywhere. To speed things up, WiFi data migration is no longer an option, leaving only Ethernet, Thunderbolt, Firewire and USB connections as a way to transfer data. Last, but not least, Apple wants to make sure you're up to date with your software -- data migration will only be performed on Macs running the latest version of OS X. As noted by ifoAppleStore, Apple usually changes the retail service terms when "it's discovered that the service is more labor intensive, more troublesome or more costly to operate than anticipated."
Rumor: Apple to release concierge app
The Genius Bar is a popular feature of Apple's retail stores. Shoppers can schedule appointments with the resident Geniuses to request repairs, ask for help and so on. The tough part can be getting an appointment, as they fill up fast. AppleInsider is reporting that Apple will release a concierge app meant to make that process easier. They say that the app will let users schedule appointments with both the Genius Bar and One-To-One and monitor their place in line. No other information was available. Recently, Apple added a service that lets people pick up Macs and iPods ordered online from retail stores, complete with gift wrapping. We'll keep an eye on the App Store and let you know when this app lands.
Apple stores roll out revised One to One support & training program
If you have purchased a Mac from Apple's online or retail stores in recent years, then you probably were offered a membership in an exclusive club known as "ProCare." ProCare's most valuable assets were advanced placement in the in-store repair queue and initial setup for new Macs, as well as free hour-long training sessions. The service, which debuted in 2004, was changed in 2007 when "One to One" was introduced, effectively splitting ProCare's training benefits into a separate service.While ProCare is not changing, One to One is being beefed up to offer some new features as well as some new limitations. ProCare's complete Mac setup & data transfer is now included with One to One. Previously, One to One only included a "simple" setup.Other changes for One to One include exclusive workshops only available to One to One members as well as the new "Personal Projects" session for larger blocks of time. Now members can reserve a session for up to a three hour block of time to create, with an Apple trainer's assistance, "anything ... you can dream up." Similar to workshops, Personal Projects are a group activity in that several members will be present; while a workshop includes members working on the same topic, a project session includes members working on individual and unrelated tasks.One to One is also now only available with the purchase of a new Mac at an Apple store; this is in contrast to the previous One to One and current ProCare services which could be purchased at any time. One to One memberships are also now only renewable two times for a maximum membership duration of three years. Existing memberships (beginning prior to June 2, 2009) in One to One will be renewable only one time.You can purchase a new One to One membership along with a new Mac at any Apple Retail store now. According to Apple this service's availability will expand to Apple's online channel in the near future. The question, One to One members, is this: are you happy about the new features of One to One, or do you wish it had not changed? If you aren't already a One to One member, will you be joining the club the next time you purchase a Mac?
Apple launches One to One and Personal Shopping
Mat posted about the rumor that Apple ProCare was going to be split into a few different offerings, and it has come to pass. ProCare is still available, but now you have the option of getting a year of training for $99 (separately), or having a personal shopper help you out at an Apple Store.One to One costs $99 for a year, and that 99 bucks gets you one on one time with an Apple Pro who is there to help you. Work on a project, get some pointers in iWork, whatever you need help with (Mac and iPod related, of course).Personal Shopping is free, though you have to register ahead of time (up to 14 days in advance). You get the undivided attention of a Mac specialist who will walk you through the various products at the Apple store to find just the thing you're looking for.Thanks to everyone who sent this in.
