PalmProfile
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Palm and Sprint issue statement acknowledging Profile backup issue
Even in a world full of racket, it seems that the squeaky wheel still gets the grease. In yet another blow to this whole "cloud" agenda, a vocal segment of Palm users began to notice that information transferred from their online Palm Profile was only a fraction of what it should have been. Today, both Palm and Sprint have issued a joint statement acknowledging the issue and promising to work much, much harder in order to avoid having something like this ruin your life once again. To quote: "We are seeing a small number of customers who have experienced issues transferring their Palm Profile information to another Palm webOS device. Palm and Sprint are working closely together to support these customers to successfully transfer their information to the new device." Between this mess and the T-Mobile fiasco, we're pretty certain we're being forced to stay on the manual backup bandwagon for the foreseeable future. [Thanks, Mike]
Palm Pre backups can be easily overwritten by a replacement device: replacers beware!
We've just been alerted to an unsettling trend in Palm Pre land, where strings of replacement devices are a bit too common for comfort: some users have been losing their Palm Profile backup, or a large majority of it, once they pair up their new device. The big issue is that since this problem is rather sporadic, Palm doesn't seem to have a good way to deal with it yet -- the trend in the forums seems to be a complaint sent to Palm, followed up by word of an inability to restore data from Palm a few weeks later. Lucky for these hapless Pre replacers, a particularly repeat offender (working on his seventh Pre) has posted instructions for making sure this sort of data loss doesn't happen to you. His theory is that it has something to do with a refurbished device loaded with an old firmware trying to sync with the newer-firmware-styled backup your dead device made with Palm's servers, and messing stuff up in the process. He recommends walking out of the store before Sprint tries to trip you up, and upgrading and wiping the phone before reactivating it and syncing. Sounds foolproof enough, right? Let's hope. [Thanks to everyone who sent this in] %Poll-37250%
