problem

Latest

  • Former Olympus chairman Tsuyoshi Kikukawa comes down from the mount, into police custody

    by 
    Zach Honig
    Zach Honig
    02.16.2012

    If you've been following the latest camera industry accounting scandal, then you're probably well aware that all is not well at Olympus. The Japanese company took its latest blow today when former chairman Tsuyoshi Kikukawa was arrested in Tokyo on suspicion of having falsified financial statements. The Tokyo prosecutor's office released a statement saying that two other former execs were also brought into police custody, including Hisashi Mori, a former executive vice president, and Hideo Yamada, a former auditor. Olympus is also faced with the possibility of being delisted from the Tokyo Stock Exchange -- the decision has been deferred awaiting further evidence. So what does all this mean for the scandal-ridden camera maker's position in the industry? Little, perhaps, from a consumer perspective, considering that Olympus has continued to announce and ship new products, including the well-received EM-5. The fate of its former executives, however, is less auspicious.

  • Nokia clarifies battery update on Lumia 800, promises audio / camera fixes soon

    by 
    Darren Murph
    Darren Murph
    01.29.2012

    Nokia already came clean about the Lumia 800 battery bug, but evidently that just wasn't enough to appease the masses. A community manager in the outfit's own forums has just responded to pages upon pages of comments regarding the most recent update, partly to (re)set the record straight regarding the battery, and partly to address more fixes that are just around the bend. The latest update (1600.2483.8106.11500) was meant to "enhance standby time as well as to bring an improvement to the issue reported by some customers in December," and according to Nokia, said update does indeed address those problems. However, folks that still have concerns regarding audio and camera settings aren't being ignored; those quirks will be worked out in "a series of future updates." Eager to learn more? The full reply is embedded just after the break.

  • Eye-Fi CEO slams SD Association's eerily similar Wireless SD card standard, says his IP is being violated

    by 
    Darren Murph
    Darren Murph
    01.20.2012

    Yuval Koren is not pleased. For those unaware, he's the CEO of Eye-Fi, the company that has practically written the rules on embedding WiFi into SD cards. If you blinked last week, you probably missed the SD Association's announcement that it had created a new Wireless LAN SD standard that would effectively give just about anyone the ability to add Eye-Fi abilities to their SD cards. As it turns out, Eye-Fi's none too pleased about it, and Koren has gone so far as to publicly admit that the standard is seriously infringing upon highly valuable Eye-Fi technology. To quote: "As [the SDA's standard is] currently written, essential Eye-Fi patented technology would be violated by anyone implementing this draft specification." Bold.He goes on to explain that his company has invested "tens of millions of dollars and several years to create unique technology that lets people wirelessly transfer photos and videos directly from their camera and mobile devices," and calls the SDA protocol "flat out misrepresentation." He's effectively calling for the SD Association to either pony up and license Eye-Fi's tech, or scrap the "standard" and rewrite it using something else altogether. The full letter is posted up after the break, with absolutely no elation to be found.

  • Quanta sues AMD, claims it sold defective products

    by 
    Darren Murph
    Darren Murph
    01.04.2012

    Yikes. Quanta -- also known as the planet's largest contract maker of laptops -- has just slapped a nasty lawsuit on the world's second-largest chipmaker. According to Bloomberg, Quanta is alleging that AMD and ATI sold chips that "didn't meet heat tolerances and were unfit for particular purposes." Those chips were then used in NEC-labeled machines, and caused them to "malfunction" in some regard. No big deal? Hardly. In the complaint, Quanta states that it has "suffered significant injury to prospective revenue and profits," and it's seeking a jury trial and damages for good measure. As if that weren't harsh enough, the suit also claims "breach of warranty, negligent misrepresentation, civil fraud and interference with a contract." When pinged for comment, AMD's spokesman, Michael Silverman stated: "AMD disputes the allegations in Quanta's complaint and believes they are without merit. AMD is aware of no other customer reports of the alleged issues with the AMD chip that Quanta used, which AMD no longer sells. "In fact, Quanta has itself acknowledged to AMD that it used the identical chip in large volumes in a different computer platform that it manufactured for NEC without such issues." Somewhere, Intel has to be smirking.

  • ASUS now catching heat for locked Transformer Prime bootloader, probably wishes the thing was never made

    by 
    Darren Murph
    Darren Murph
    01.02.2012

    Man, talk about not being able to catch a break. After launching what was largely considered the first Android tablet worth drooling over at AsiaD, ASUS has ran into every conceivable issue in the months since. Delays, on-again / off-again claims about GPS and now, a locked bootloader that has the vocal Android modding community all sorts of angry. The primary issue here is that the Prime is a WiFi-only device, which leaves little room for ASUS to justify its decision to thwart the use of uncertified ROMs. Of course, HTC has faced similar pressures in the past, and its decision to cut loose of the locked bootloader chains won it universal praise from a universal audience. Time for ASUS to step up and do likewise?

  • Verizon backs down from convenience fee, values your two cents

    by 
    Brian Heater
    Brian Heater
    12.30.2011

    The people (and government) have spoken and Verizon has listened -- and issued a press release. The carrier has officially backed off of the "single payment fee" that drew almost universal ire amongst subscribers and nabbed the attention of the FCC. Says Verizon Wireless CEO Dan Mead, "we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time." Looks like the company's gonna have to get a couple of bucks from you another way. No word yet on whether the FCC plans to investigate Sprint's similar long-standing fee. Official statement after the break.

  • Verizon's $2 convenience fee inconveniences the FCC

    by 
    Zach Honig
    Zach Honig
    12.30.2011

    Just like hard working humans, giant companies like to get paid consistently and on time for services rendered. But Verizon's method for motivating customers to pay up -- in the form of a $2 convenience fee -- isn't sitting so well with consumers, or the FCC. A Federal Communications Commission official confirmed that the fee hasn't gone unnoticed, saying "on behalf of American consumers, we're concerned about Verizon's actions and are looking into the matter." The $2 "payment convenience fee" is scheduled to hit consumers beginning on January 15th, but if the FCC doesn't step in before then, you can still skip the toll by signing up for AutoPay, or making your way to a different carrier.

  • Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)

    by 
    Darren Murph
    Darren Murph
    12.29.2011

    A couple of years back, AT&T offered select customers a $25 prepaid MasterCard to switch their billing over to autodraft. Soon, Verizon Wireless will be following Sprint's footsteps and charging you for every month that you aren't using that very system. Tactical differences aside, the leaked memo shown above details what has to be one of the most consumer-unfriendly policy changes since the carrier boosted its early termination fee for "advanced devices." Effective January 15th, any customer that opts to pay their wireless bill online or over the phone will be charged an extra $2 each month, and the only way to sidestep it is to sign up for AutoPay or to pay by electronic check, where there's no credit card fee passed on to the carrier. For those unaware, AutoPay automatically drafts the most recent amount from either a linked checking / savings account or a credit card on file, and while we can understand VZW's desire to better control when it's getting paid, charging customers to make it happen is just downright ludicrous. Here's a thought, Verizon: enforce stricter penalties on late payments, or just offer those that shift to AutoPay a small discount for going out of their way to make your life a little easier. Or, you know, for all those hours that your network has been down during the holidays. Update: Verizon has officially confirmed the change to its policies and the $2 surcharge you'll be hit with each month if you're not using autodraft or some other small subset of payment options. Head after the break for all the details straight from the horse's mouth. [Thanks, Alex]

  • Verizon experiencing nationwide data outage? (update: Verizon confirms)

    by 
    Dante Cesa
    Dante Cesa
    12.28.2011

    That phone on Big Red having problems with data? Apparently you're not alone, as the carrier appears to be having issues again judging by the metric ton of emails we've gotten from you experiencing LTE, and in some cases EV-DO, blackouts across the country. Our Galaxy Nexus in New York is chugging along with 1xRTT while a Thunderbolt in Washington DC is doing just fine with EV-DO. We've just pinged Verizon and will update if we hear back. Update: Verizon wrote in with the following statement: We are investigating reports of some customers experiencing trouble accessing the 4GLTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages and utilize data services. 3G devices are operating normally. Update 2: And it's back. Both our our Droid RAZR and Rezound are getting LTE goodness here in chilly San Francisco. [Thanks to everyone who sent this in]

  • Verizon sidesteps Galaxy Nexus antennagate, claims signal indicator is to blame

    by 
    Zachary Lutz
    Zachary Lutz
    12.21.2011

    This is just hilarious. Remember when Verizon Wireless stated rather unequivocally that its Galaxy Nexus suffered from a "signal strength issue" and that a fix was coming? Worry not, dear readers, because the company now claims that it's identified the issue: apparently, there's really no problem at all. According to Big Red, the Galaxy Nexus doesn't suffer from poor reception, but simply reports its reception poorly. To resolve these 'perception' issues, the carrier states that it will deliver a software update that "will adjust the signal strength indicator to more closely match other Verizon Wireless devices." So, whether or not there really is a problem with the Galaxy Nexus (LTE), one thing is for certain -- very soon, its owners will have more bars to look at. Huzzah, indeed?

  • Olympus' Tokyo offices raided over accounting scandal

    by 
    Darren Murph
    Darren Murph
    12.20.2011

    Eke. A nearly-century old outfit is currently giving up office space to Japanese prosecutors, who today moved in on Olympus' Tokyo facilities in a raid surrounding an ongoing accounting investigation. According to reports from The Wall Street Journal and Reuters, the scandal involves many billions of dollars -- "irregularities" that have raised serious concerns about the outfit's handling of funds. It's bruited that the company has been running a scheme to conceal over $1.5 billion in investment losses, and we're told that the raid should pass right on through Olympus' headquarters and into the "homes of executives involved in the cover-up." All of this follows an admission last month that the firm had used "inflated payments made in acquisitions in recent years," and while it remains unclear what all of this means for its future, there's no doubt a few dark months are ahead as things sort themselves out. So much for looking pretty for the camera, eh?

  • Verizon confirms Galaxy Nexus 'signal strength issue,' says a fix is in the works

    by 
    Darren Murph
    Darren Murph
    12.19.2011

    Well, there's good news and bad. Per usual, we'll kick it off with the latter. The LTEified version of the Galaxy Nexus has signal problems. Or, more specifically, a "signal strength issue." According to Verizon Wireless' Support account on Twitter, the issue is currently being investigated, and while there's no ETA at the moment, a software update is "being developed" to remedy it. We haven't seen a flood of gripes regarding the call quality (or lack thereof) with this particular handset, but it's not exactly uncommon for carriers to work on these types of things soon after a hero device hits the masses. Naturally, we'll keep you abreast of any release details.

  • AT&T blows a gasket, calls FCC report 'an advocacy piece, not analysis'

    by 
    Darren Murph
    Darren Murph
    12.01.2011

    You know who's madder than hot fury right now? That guy you picked last on your recreational kickball squad. Also, Jim Cicconi, AT&T Senior Executive Vice President of External & Legislative Affairs. He's credited with penning a scathing response to the recent FCC Staff Report surrounding the proposed AT&T / T-Mobile transaction, which obviously didn't go at all in the way that the former had intended. In fact, he goes so far as to call the document "so obviously one-sided that any fair-minded person reading it is left with the clear impression that it is an advocacy piece, and not a considered analysis." And in turn, effectively teaches us that his rebuttal is equally so. As you'd expect in any legal / political throw down with billions at stake, AT&T feels that the report "cherry-picked facts to support its views, and ignored facts that don't." Hardly shocking, mind you, but it's the clearest evidence yet that the company isn't backing down from its stance. Of course, with a $4 billion break-up fee looming if this all falls apart, it's probably worth a few Hail Marys along the way. As you'd expect, Sprint also took the time to respond to AT&T's response of an FCC report, which responded to both Sprint and AT&T's initial responses. You'll find that, and perhaps other tales of intrigue, after the break.

  • Thanks to iOS 5, some users lose WiFi connectivity

    by 
    Zachary Lutz
    Zachary Lutz
    11.21.2011

    Of all the enhancements to discover in Apple's iOS 5 upgrade, it seems that an unforeseen monster may have snuck its way into the release. We're now reading through a handful of user complaints about losing WiFi after taking the plunge, with most replies mentioning intermittent connectivity and / or a significant loss in signal strength. The issue remains unconfirmed by Apple, but it appears to span across a number of devices, including the iPhone 4S, 4 and 3GS, along with the iPad (and possibly, the iPod Touch). By troubleshooting, one user was able to resolve the problem by reverting to iOS 4.3, then cause it to manifest -- once again -- by upgrading to iOS 5. The recent iOS 5.0.1 update certainly hasn't fixed the matter, either. Could these reports be an unfortunate series of unrelated events, or is there something larger at play? Sound off about your experience with WiFi and iOS 5 in the comments below. [Thanks, Iain]

  • Some iPhone 4S owners reporting ominous 'No SIM card installed' messages

    by 
    Zachary Lutz
    Zachary Lutz
    11.17.2011

    Could it be that Apple's latest smartphone is plagued with a troubling design flaw? Just ask the handful of iPhone 4S users who've experienced issues with their SIM cards, and they'll tell you this is very much the case. While we have no reason to believe a majority of iPhone 4S owners are affected, the problem appears to span across numerous carriers and parts of the globe -- even Sprint and Verizon Wireless users aren't immune. Some report resolving the problem with a new SIM card, while others have reason to believe it's the reader itself. Then there's a group known as Woo Servers, which suggests the malfunction is related to a short circuit caused by a design flaw with the SIM card tray. They've provided a detailed list of instructions to remedy the problem, with a simple piece of tape as the cure. Sadly, not everyone seems to benefit from the advice. So, Cupertino, care to lend a hand?

  • Poll: Have you noticed battery improvements after updating to iOS 5.0.1?

    by 
    Zach Honig
    Zach Honig
    11.11.2011

    Yesterday, Apple pushed out iOS 5.0.1, just about four weeks after releasing iOS 5 to the masses. Among the reported fixes: battery life improvements, following a confirmed bug in the initial release. We're hearing reports that battery life remains an issue for some iPhone 4S owners, however, and that it's been reduced even further for others. We want to hear about your experience, though, so let us know what's up in the poll below, and jump past the break to join other iPhone owners in the comments.%Poll-70860%

  • Consumer Reports finds iPhone 4S to have worthwhile antennas, says newer iPhone 4 is still problematic

    by 
    Darren Murph
    Darren Murph
    11.08.2011

    "Consumer Reports recommends the iPhone 4S." It's only half a dozen words, but to the engineers (and marketers) at Apple, it spells "relief." After being profusely impacted by Consumer Reports' decision to recommend against buying the iPhone 4 due to those Antennagate issues, the entity has allowed all in Cupertino to breath a sigh of relief by effectively declaring the reception issue dead on the newest edition. To quote: "Apple's newest smart phone performed very well in our tests, and while it closely resembles the iPhone 4 in appearance, it doesn't suffer the reception problem we found in its predecessor in special tests in our labs. In special reception tests of the iPhone 4S that duplicated those we did on the iPhone 4, the newer phone did not display the same reception flaw, which involves a loss of signal strength when you touch a spot on the phone's lower left side while you're in an area with a weak signal. (The iPhone 4, which is still available, continues to exhibit that problem, we confirmed in tests of new samples of the phone. Because of the flaw, we continue to omit the iPhone 4 from our list of recommended models, despite its otherwise fine performance.)"In other words, even the newer samples of the iPhone 4 (perhaps even that one for Sprint?) continue to have antenna quirks, but at least the latest and greatest seems to have addressed 'em. Hit the source link for the full report.

  • Poll: What's broken (or working) for you in iOS 5?

    by 
    Darren Murph
    Darren Murph
    10.29.2011

    If you haven't updated to iOS 5 by now, let's face it: you never will. It's cool. We get it. Some of us are still using Netscape, too. For the rest of the iOS universe, though, iOS 5 has almost certainly been installed, and now that you've had a few weeks to tinker with it, we're interested in seeing what quirks are being found. We've received a number of reports surrounding call connection issues (on both Verizon Wireless and AT&T), "invalid SIM" warnings, a bug that shows an inbox as being full (when it clearly isn't) and iCloud refusing to load email altogether. Oh, and then there's that pesky Siri pincode bypass -- tsk, tsk! Toss your vote in below, and converse amongst yourselves in comments. Sharing is caring! %Poll-70290%

  • iPhone 4S welcomed by AT&T activation delays, iCloud stumbles out of the gate

    by 
    Billy Steele
    Billy Steele
    10.14.2011

    If you've unboxed a shiny new iPhone 4S from AT&T today, you've most likely had an experience similar to many others who made the same purchase: frustration. It seems that the surge in activity from the release of Apple's new handset has reduced activation traffic on Ma Bell's network to a crawl. This isn't the first time the carrier has had issues on launch day -- but back then, it didn't have any competition. Now that Verizon and Sprint have joined the iPhone party, the pressure's on and AT&T's not looking good compared to the other carriers who don't appear to be having issues. As if that weren't enough for the folks in Cupertino, iCloud had a rocky debut this week as well -- from absent verification emails to an inability to backup data. Apple has documented all five of the new service's foibles via the coverage link below, but it appears everything's been peachy since early this morning. So, have you been waiting for your new iPhone to be more than a shiny new paperweight? Leave a comment, and let us know. [Thanks to everyone who sent this in]

  • Bionic owners peeved by high-pitched whine, source of the sound still a mystery

    by 
    Terrence O'Brien
    Terrence O'Brien
    09.19.2011

    Reports have been trickling in for a few days now that Droid Bionic owners were hearing a high-pitched whine when playing media back through headphones. Well, it looks like it's safe to say it's a serious issue. The Motorola support forums are rife with tales of a piercing background tone and loud clicks as the audio hardware fires up and shuts down. In fact, you can find recorded examples of the sounds at the source link. So far it's unclear if the issue is hardware or software related, and Motorola hasn't had much to say about it just yet. We're sure they'll move relatively quickly to address the problem though, before Verizon stores are flooded with returned handsets. [Thanks to everyone who sent this in]