ReturnPolicy
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Best Buy boosts return window from 14 days to 30
That adage of "less is more" definitely doesn't apply to retailer return policies, so we have no complaints here. Best Buy is reportedly going to offer a more lenient 30-day window for device returns, up from the company's current 14-day policy. Naturally, this also covers price matches, and applies to all products, including those from Apple, where two weeks is the norm. You'll find the full details over at our sister site TUAW, when you hit up the source link just below.
Sprint changing return policy tomorrow, nixing Premier program at year's end
Sprint's been making mondo policy changes over the last two weeks in the form of increased fees, so what's a few more cuts? We've received tips over the last day or so that suggest the Now Network up to its shenanigans again, making immediate changes to its return policy and soon putting the kibosh on its Premier program. Effective tomorrow, Sprint's trimming its return period from 30 days to 14 and the risk-free trial offer -- which ultimately allows you to walk away from your service within a month without being charged a penny -- is vanishing into thin air. Reaching out for confirmation from a carrier spokesperson, we were told: "Beginning Sept. 16, Sprint is updating its return policy for new lines of service, upgrades, accessories and devices. We will share more details of the new Sprint Satisfaction Guarantee at a later date." This doesn't fully answer our query, of course, but it at least confirms that the return policy will fall victim to a few adjustments on Friday. We also began receiving tips today foretelling the upcoming demise of the Sprint Premier program -- the company's two-tiered VIP program that offers annual upgrades and other perks. Premier members will apparently be notified as early as tomorrow (or as late as October) that they have until year's end to cash in on their remaining benefits. The only reasoning given: "to help us focus on the areas that customers value the most, such as unlimited data plans." Interpret that how you will, but ginormous things are going down in Overland Park, and we haven't even heard the wondrous news about the carrier's "Strategy Update" yet. Unless, of course, it's all tied together somehow... [Thanks to everyone who sent this in]
Apple will drop restocking fees on January 11th
9to5 Mac reports that Apple will drop its 10 percent restocking fees on January 11th. We've confirmed with our own sources that this is true. January 11th happens to be the day that Verizon will hold a mysterious event in New York City, presumably for the Verizon iPhone. While this certainly isn't incontrovertible evidence that the Verizon event is actually more of an Apple event, this definitely adds some tinder to the flaming rumor mill. Then again, Apple could merely be following Best Buy's lead, with the 1.11.11 date pure coincidence. Either way, we're fans of open return policies for expensive products, so if you ask us, it's more of a good thing.
Best Buy nixes restocking fees
With just five days left for Christmas shopping, Best Buy has enacted a most welcome plan to get you in the door -- effective immediately, it's abolished the infamous 15 percent restocking fee that the company traditionally charged for a wide variety of product returns. The Consumerist reports that computers, tablets, projectors, camcorders, digital cameras, radar detectors, GPS units, in-car video systems and audio equipment will no longer carry the fee, and that iPhones (which incurred a 10 percent restocking fee) are exempt as well. Only special orders will still carry the charge. What's more, the company will allegedly refund any such fees charged since November 17th. Bravo!
Android Market update streamlines content, nukes tabs, dismantles 24-hour return policy to appease devs
Updates have been coming fast and furious to Google's Android Market for a couple weeks now, but this is the biggest shift yet -- that rusty tab-based interface is out, replaced with a rotating carousel of downloadable content, and a single scrolling pane of info for each and every app. What's more, it seems that Mountain View has heard the cries of game companies in particular, as it's got a couple of very special changes largely targeted at them -- the size cap on individual apps has been upped to 50MB, and Android Market's famous 24-hour return policy is no more. You'll still have 15 minutes to decide whether you want a piece of software or prefer a refund, perhaps long enough to give it a basic test, but there's no longer enough time to finish a game in one sitting before slyly giving it a pass. There's also a number of behind-the-scenes changes that should help make sure you only see apps your device can actually run, based on screen size, pixel density and OpenGL support. Google's pushing the update to every Android 1.6-and-above device over the next couple of weeks, so you can expect your app purchasing world to turn upside-down in time for Christmas cheer. Update: There are also two new categories being added: widgets and live wallpapers. Update 2: Of course, no self-respecting hacker waits for an OTA to get what they can sideload right now, and so XDA-developers is now distributing the new Android Market APK -- we'd suggest you give it a try too, but we're hearing that some folks are having difficulty downloading apps at all after the update. Still, the folks at Android Police seem to have it working, and have taken a host of screenshots of the interface. Go give them a peek at our more coverage link. [Thanks to everyone who sent this in]
