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Note this: Samsung tablets rank highest in J.D. Power's owner satisfaction study
Apple's incredibly popular handset, the iPhone, has earned it multiple awards from J.D. Power, but the tablet market may not be playing out the same for the iPad maker. According to a recent study conducted by J.D. Power, which took place between the months of March and August, Samsung tablets are topping owner satisfaction ratings in 2013, with Apple and Amazon coming in second and third place, respectively. The market researcher takes into account five key factors: performance, ease of use, styling/design, features and price; based on a 1,000-point scale, Samsung's overall score was 835, while Apple's offerings netted 833, and 826 for Amazon. What's interesting here, however, is that the iPad line was rated the highest in every category but cost, which was, apparently, a valuable enough factor to tilt the scale in the South Korean firm's favor. J.D. Power's recent findings also note that 50 percent of consumers rely on recommendations from friends and/or family, so think very hard about the suggestions you'll be making come holiday shopping season.
