technicians

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  • FRED DUFOUR via Getty Images

    Huawei technicians may have helped African governments spy on opponents

    by 
    Christine Fisher
    Christine Fisher
    08.14.2019

    An investigation by The Washington Post claims Huawei technicians helped African governments spy on domestic political opponents. According to the report, Huawei employees helped authorities in Uganda intercept encrypted messages and allowed police in Zambia to locate opposition bloggers. Such claims could validate the Trump administration's concerns about the use of Huawei technology in the US, but Huawei told The Washington Post it has "never been engaged in 'hacking' activities."

  • Comcast wants customers to track and rate its technicians

    by 
    Edgar Alvarez
    Edgar Alvarez
    11.25.2014

    When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Comcast knows it can do better, so it's taking some necessary steps to get to where it wants to be. As such, it is now testing a feature that lets its customers track and rate technicians whenever they have a scheduled appointment.

  • Realm connectivity issues [Updated]

    by 
    Robin Torres
    Robin Torres
    01.21.2010

    We are getting numerous tips that servers are crashing. Blue poster Aredek says it is a realm connectivity problem and that their technicians are looking into it. Currently, there is no time for when they will have an update. We will keep you posted as usual. Update 6:45pm: The realms are expected to be back up by 7:30pm EST. Update 6:27pm: The Realm Status forum has posted the realms affected, which we have listed after the break. [Thanks to all who sent this in!]