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Valve: Steam gets 75,000 complaints a day, so be patient
Steam, sure, everyone loves Steam, but there's something about Valve's overall lack of transparency that just rankles. Independent developers have called the platform a "big black box," and users often talk about the service's glacially slow customer service. Which is why Valve has issued something of a mea culpa, promising to do better at dealing with issues in the future and opening up about the task it faces.
A WWDC keynote would be the longest gap between events ever
Jay Yarow's done the homework and determined that if Apple takes the stage as expected at WWDC, it'll be 230 days from the last big Apple event. That would make this the longest wait for a new Apple event ever, at least since the iPad's launch in 2010. The previous record was 132 days between the launch of the MacBook Air and the iPad 2, so this wait trumps that by at least three months. Yarow cites that wait over at Business Insider for the recent drop in Apple's stock price, and indeed, you can see on the line above that Apple's stock does seem to line up to the reveal events. But there are a lot of factors going into that stock price. The difference in event timing could just be attributed to CEO Tim Cook -- as Yarow notes, he's a very different person from Steve Jobs. Cook has suggested that the company could be a little more careful about new product releases, in order to line up more sales when the release actually arrives. Whatever the reason, it seems very likely that Apple will host an event at WWDC in June, if not before. It's unknown if that event will feature new hardware. Usually Apple uses the WWDC event to show off new version of iOS and OS X. But considering the wait, it seems likely Apple has something to show us.
The Daily Grind: How do you pass the time in a login queue?
So I'd been trying to log in to DC Universe Online (with a legendary account, mind you) for the better part of a week, and I finally managed it at around midnight on Sunday after a 20 minute wait. That may sound annoying, but it's nothing compared to the waits last week after the title went F2P. Afternoon and prime time queues placed me somewhere around the 4,000th spot in line, and I eventually stopped waiting after routinely encountering 45-minute delays and never-ending login screens. It's been quite some time since I had to wait like that for an MMO, and I alternated between reading a book, making dinner, and playing another title to pass the time. What about you, Massively folk? Do you have the patience for MMO login queues and if so, what do you do while you're waiting? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
International iPad 2 launch still on track
Apple has confirmed that the iPad 2 launch in the UK is still planned for this Friday, March 25, according to TechRadar. There was concern that the launch would be delayed due to supply issues, but an Apple spokesperson apparently says that the company is still following the date listed on the website, which means the UK will get iPad 2 on Friday afternoon. The launch has definitely been delayed in Japan due to the Sendai earthquake and its consequences, but supposedly (according to an Apple Store employee), it's on everywhere else, including Canada. If you are trying to get an iPad 2 somewhere in the world this weekend, be warned that the international launch will probably suffer from the same issues that the US launch did, with long lines, long waits and not a lot of solid information to go around. Update: We've heard from sources connected to Apple's sales operations that there is no way iPad 2 inventories can be effectively shifted from one country to another; each country's product is unique in terms of regulatory certification and the back cover part, so once it's built for a place, that's the only place it's going to be sold. If manufacturing was going to be adjusted to shift the balance of iPad 2 production in favor of US models, that call would have needed to happen several weeks ago -- before the US rollout and corresponding availability crunch. But aside from all of that trouble, here's hoping you get the iPad 2 you're looking for. Good luck! [via TheAppleBlog]
iPad supply constraints still in play, says Piper Jaffray
As we noted earlier, finding the iPad of your dreams hasn't been getting any easier in recent days. Even with an assumed uptick in production to handle the imminent overseas launch, the search for available units on the ground in the US has been tough. Today's Apple 2.0 note on availability cites a report from Piper Jaffray's Gene Munster, who found that 74% of the 50 retail outlets he surveyed had no iPads in stock, and those that did have some in house only had Wi-Fi models; the 3Gs remain scarce as four-leaf clovers. With 10 day delivery waits on online orders, it's clear that demand has not slackened -- but it may be that a good chunk of the manufacturing allocation is currently heading for the aforementioned country launches that will kick off one week from today. You would think that "We're selling every one of them we can make" is a pretty good problem to have, but that doesn't always play that well. In a classic maneuver known as "the market's glass of unicorn tears is half-empty," Munster simultaneously acknowledges that he completely lowballed his million-unit quarterly estimate for iPad sales while suggesting that the supply constraints may cause Wall Street to balk at AAPL's premium price if the company can't catch up with demand over the summer.
Common updating problems and tips for fixing them
It's patch day, of course, and people are having plenty of troubles with upgrading their clients to the latest 3.1 version. But worry not -- most of the issues we're seeing, while relatively widespread, should be fixed by the time the realms come back online. Here's a few tips to help you get through the time of trouble.Help! My patch isn't downloading? It's stuck at 68%/73%/xx%!It probably is downloading -- be patient and let it run. Blizzard uses a Bittorrent-based system to distribute the game's patches through the official client, and those systems depend not just on Blizzard and their ability to distribute the patch, but also how much of the patch all of your peers have. If everyone around you has xx%, that's all you'll get for now. But an hour from now, someone will have spread the full patch around, and then you'll pick it up no problem. Patience is a virtue, and until the realms come back up, you can't play anyway.Also, the patcher will stop showing progress around 70% or so -- at that point it'll start installing the patch, and you'll need to click another button to see installation progress. But if you just let it run, it'll update.What does "The tracker is not responding" mean?Another Bittorrent issue that should resolve itself after a little while. The patch will need some time to disseminate, and if you get a message like this, it just means your client hasn't found all of the connections that it can. It will.I get a weird "Unable to Validate Game Version" message when I log in. Is my client broken?No. Blizzard's servers aren't all upgraded yet (hence the reason we can't play). When they are all upgraded, your client's version will match the server's, and everything will be hunky dory.
Poll: Are your Blu-ray Discs taking forever to ship from Netflix?
We've beaten this bush down before, but it seems that the issue is cropping up once more: Blu-ray Discs are taking ages to ship from Netflix. A recent CNET piece on the quandary took a closer look at why we're all paying more ($1 per month, but still) to get less. According to company spokesman Steve Swasey, the problem is twofold. First off, Hollywood simply "isn't providing enough Blu-ray copies of newly released films as the company would like to get," and secondly, Netflix is being ultra-cautious about spending too much dough on BD. Sure, some 500,000 customers are signed up to receive them, but that's a small chunk of the 9 million total that it serves. According to Steve: "These things [Blu-ray Discs] cost money. We deploy money where we think it's going to be most efficient to keep subscribers and investors happy. It's always check and balances." So, we're interested in seeing just how bad the issue is for our readers in particular -- drop your vote / rants below. %Poll-24092%
Mediacom seeing high demand for HD DVRs, adding more HD in Springfield, MO
While we genuinely feel for the HD junkies in Springfield, Missouri who are on a 200-person deep waiting list for an HD DVR, we can't help but smile at the news. Even during these bizarre economic times, the value in high-def programming is obviously shining through. Mediacom Region Operations VP Larry Peterson was quoted as saying that HD DVRs "are the holy grail right now; we've got three different manufacturers we use to try to get the boxes available and it just seems as soon as we get them in, they go out." In related news, the carrier will also be adding in eight new high-def channels on December 17th: WGN, TBS, CNN, SciFi, A&E, History, HGTV, and Food Network. Might explain the uptick in demand, wouldn't you say?
Knoxville is waiting for iPhones
Hey, it ain't no big thing! Just the biggest launch since Macintosh, the most fundamental deliberate shift of one of the most iconic companies to ever build an empire upon Earth, right? Honestly, I was pretty surprised to see any line here in Knoxville, Tennessee. But the West Town Apple Store had a pretty decent crowd, and even the little ol' AT&T store had a showing.But that Verizon guy? I really wanted to hug the poor dude. See the gallery for the gory details.%Gallery-4406%
My sister's quest for a Wii
I was rubbing the sleep from my eyes after waking up way too early for a Sunday morning when I got a call from my 13-year-old sister, Paige (pictured to the right). "How's it going?" I asked. "Not good," she said.Paige wasn't that excited about the Wii when it first came out, but sometime in mid-December the hype (and the promise of a new Wario Ware game) hit her like a ton of bricks. Since then, she's been clamoring for the hard-to-find system in a big way, constantly working the phones to nearby Rockville, Md., retailers and scanning sites like iTrackr in the hopes of catching a shipment. After a few weeks of fruitless hunting, Paige was begging me to ask my "Nintendo girlfriend" (a.k.a. my PR contact) to send her a system. When I told her it doesn't quite work that way, she told me to use my "sexy looks" to sway her. Apparently the search for a Wii had made her delusional.I knew I probably shouldn't be encouraging my sister's compulsion, but when I saw all the chatter on Joystiq about retailers holding Wii systems for sale, I had to tell her. After poring over the available data Saturday night, we developed a plan to wake up early and stake out the most likely candidates before they opened on Sunday morning. Paige and my mom would hit the Rockville stores, I would try the retailers in my local Laurel, about an hour away (yes, I got recruited into camping for my sister. Yes, I am a sucker.)
T-minus seven days (Times Square coverage)
While some lucky members of our staff are able to enjoy the Wii as we speak, most of us have to wait. We've been waiting for a long, long time. It's felt like agony at points, some ethereal event that would never really happen. We are seven days away, people, one lousy week. Get ready for the tents, the bitter cold, the local DS multiplayer, and the greasy fast food runs. Get ready for the lines, the excitement, the anticipation and the reward.With that in mind, we'd like to inform you that Nintendo Wii Fanboy will be on location in Times Square, New York for the official global launch party of the Nintendo Wii. We'll be doing live updates from the event (pending hot spot availability) and video coverage as well. If you live within reasonable distance, we encourage you to come ... it's gonna be one hell of a party.
Why wait for Leopard? Get a virtual desktop manager now
Mac publications are all taking a new eye to the apps and features that Leopard is 'killing,' and Dan's post about the 7 apps that Leopard kills inspired me to check out the current market of virtual desktop managers for Mac OS X. Since I'm on a MacBook Pro however, the only one I could really put through the ringer was VirtueDesktops, which is fine since it seems like a feature-packed and very capable virtual desktop manager. Hence, another post in an ongoing theme here at TUAW: Why wait for Leopard?While we didn't get a full shakedown of Spaces at WWDC 2006, VirtueDesktops seems to offer the same functionality, with quite a few tricks up its sleeve. Barb blogged VirtueDesktops in February 2005, but it has certainly come a ways since then. It still offers a basic set of four desktops with the ability to add more, and it's very keyboard shortcut-friendly. Here's a quick rundown of the rest of this highly customizable desktop manger: Eye candy - a wide variety of the standard Aqua transitions are available for switching between desktops. This alone is worth showing off to friends, even if you aren't into the multiple desktop thing AppleScript-able Extensible with plugins Works with Growl to let you know which desktop you've switched to (you can name them for better organization and recognition) Sticky windows and apps - you can bind apps to one desktop or another, or specify them to show on all desktops. This is handy, for example, if Mail.app is 'stuck' to a 'Communication' desktop. Clicking on Mail.app in the dock will automatically switch to the required desktop There's even more to this virtual desktop utility, and since Leopard is taking a while to cook, why not check it out? VirtueDesktops is donationware and a Universal Binary.
