WaterDamage
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The iPhone 7's best new feature is water resistance
Once again, Apple has dropped a new phone with a whole array of improvements that make it a must-buy. But the iPhone maker buried the lead with its launch by barely touching on the next-gen phones' actual best feature: water-resistance.
Samsung and AT&T exchanging water-damaged Galaxy S4 Active handsets (update: confirmed)
Bummed because your Galaxy S4 Active didn't hold up as advertised while you were swimming laps? Well, it seems like Samsung and AT&T may be offering a solution: a chance to exchange those water-logged handsets. Thanks to a tipster, Phone Arena has learned that the swap will take place, but only for handsets purchased directly from the carrier or its retail shops. That's right, even if the smartphone in question's Liquid Damage Indicator (LDI) has turned positive, it's still covered. Those who have suffered physical damage, though, will still be forced to consult the usual channels for a replacement. We've reached out to AT&T for confirmation and we'll be sure to update here once we catch a reply. Update: AT&T has confirmed to us that the exchange program exists, but we're still awaiting details on how exactly consumers will be able to make the swap.
Daily Update for May 29, 2013
It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Flash) or the non-Flash link below. To subscribe to the podcast for daily listening through iTunes, click here. No Flash? Click here to listen. Subscribe via RSS
Apple agrees to $53 million settlement for some iPhones, iPods denied warranty coverage
Documents have been filed in the United States District Court for the Northern District of California for a $53 million settlement between Apple and customers denied warranty coverage on their iPods and iPhones due to water damage. The case is due to Apple's policy not to extend warranty coverage on devices where the indicator tape inside them showed exposure to liquids, however plaintiffs in the class action lawsuit argued the indicator could change color due to moisture or humidity. Apple does not acknowledge any wrongdoing in the settlement, which is still awaiting approval from the court, however customers with warranty claims denied prior to June 2010 (iPod touch) or December 31st, 2009 could be eligible for as much as $300 depending on the device owned and how many claims are filed. The scenario the plaintiffs cite is just the kind of thing we worried about back in 2006, and will probably remain in the back of our minds if we need to have any of our hardware serviced in the future no matter how much Apple and others work on more advanced detection systems.
Apple still trying for water damage indicator patent, drop-prone device owners twitch (update: granted)
Apple has already sought to patent some elaborate water damage detection methods, but it's also a fan of the classics. That must be why it's still attempting to patent a water detection method that it's been seeking since December 2006, just a month before the iPhone went public. The concept is a simple one that you'll find in many iPhones (and other iOS devices) so far: water-reactive, color-changing tape positioned in a device such that the Genius Bar staffer can see that your device took a dive in the swimming pool without having to tear the phone open. Mercifully, the patent factors in a membrane to prevent an overly humid day from triggering a false positive. There's still no immediate clue as to whether or not Apple will receive the patent, which strikes us as odd for a technology that's been used in the field for so long -- not that the company has needed the USPTO's blessing to void the warranty (or offer a rare free replacement) for more than a few waterlogged iPhones over the past five years. Update: After a little fine-tooth comb inspection, we've found that this is the long-awaited granting itself, not just a continuation. Apple will be happy, although others trying to use a similar water detection system will be turning red... for reasons besides getting wet.
Apple patent shows designs for more accurate water damage sensors
Without a doubt, the purveyance of personal electronics has changed our lives -- not only have they put oodles of information at our fingertips, but they've also made pushing fully-clothed friends into the pool a warranty-voiding social faux pas. If you do get dunked, however, Apple wants to make sure you aren't going to blame your phone's apparent water damage on one of the (potentially faulty) detection stickers in use today, rather than your own perilous plunge. A new patent application uncovered by AppleInsider imagines an iDevice that detects water damage using a sensor covered in water soluble conductive glue that, when dissolved, allows the sensor to detect its absence and log damage. The patent outlines several different setups using one or more sensors, and hopes to provide a more reliable indicator of water damage than today's methods. Of course, you wouldn't have to worry about that if you were insured, would you?
Ultrasonic screwdriver sniffs out carbon fiber damage, planes book a check-up with The Doctor
Lighter planes means less fuel, means less money and, hopefully, lower ticket prices. Carbon fiber reinforcements are a major part of this plan; both Boeing's latest bird and the double-decker Airbus make liberal use of the light and strong composite. However, they're not without their own dangers; minute amounts of water can get into the carbon fibers, which then form ice at high altitude, damaging the fiber structures. This sort of miniature damage is -- unlike aluminum versions -- very difficult to spot. Embarrassingly, the engineers' best bet to detect the ruined fibers until recently was to tap on the composite structures with a small hammer and listen for a hollow noise that would signpost water damage. EADS, which depends on carbon fiber reinforced plastic (CFRP) for its own Airbus fuselage, has now created an ultrasonic gun that can detect this damage. This sonic screwdriver is able to detect and visualize these invisible problems by bouncing sound off the plane's surface and, well, it's like that hammer test, but a heck of a lot more precise. The company hopes to ready the device for regular use by the end of next year.
Greenwich, Conn., Apple Store closed temporarily due to flooding
A mishap at a Greenwich, Conn., Apple Store resulted in the activation of the sprinkler system and significant water damage to the building. A cleaning crew working Tuesday night accidentally dislodged a sprinkler head, which activated the sprinkler system and fire alarm. Within minutes, the city's fire department responded to the call, but the main floor and two sub-basements were already flooded. The store was closed and initially determined to be unfit for occupancy due to possible damage to the electrical wiring in the building. The building was deemed safe by Greenwich building inspectors on Wednesday, but remains closed indefinitely while Apple begins the arduous cleanup process. Store employees would not comment on the loss of electronic equipment from the flooding, but it is expected to be extensive. This is not the first mishap for the beleaguered store, which opened in 2009. The Greenwich store made headlines in December 2010 when a break-in resulted in the loss of hardware estimated to be worth more than $10,000.
iPad 2 loses water damage indicator at headphone jack
While Apple has been softening its policy on water damage for some iOS devices, any trip to the Apple Store for a repair may still entail a little anxiety about the water indicators reporting a problem -- even when you know that your device hasn't been exposed to any liquids. Historically, Apple has checked for water damage by adding liquid contact indicators (LCIs) that change from white to red when exposed to water in the headphone jack and the 30-pin connector of iPhone, iPad and iPod devices. The LCIs are supposed to turn red only after 90 seconds of submersion, but they seem to be a little more sensitive than intended when exposed to a heavy amount of moisture.
Win a Square Trade accident-coverage iPhone warranty from TUAW
Two weekends ago, Diet Coke was accidentally spilled onto my MacBook Pro Keyboard. The machine, a Core Duo 15" that was among the first of the Intel Macs rolled out, suddenly didn't work the way it used to. Luckily, damage was restricted only to the keyboard: caps lock, shift, b, h, and num lock didn't function. Not being able to type the word "butt" was a pain in the "utt." While I've since repaired the keyboard -- on my own, thanks to iFixit's instructions -- it made me question, again, the value of an extended warranty. Had the damage been worse, I may have had to get a new machine. While AppleCare is certainly compelling for many (phone support and timely repairs of manufacturer defects by Apple-authorized technicians, among its values), its defect is that hardware repair coverage is restricted to manufacturer defects. And in my case, even if this had been a new machine still under AppleCare, it wouldn't have been covered. So, if you accidentally drop your iPhone in the toilet (it happens) or if, while looking up your Tiramisu recipe in MacGourmet, you happen to spill Kahlua all over your MacBook, you won't be covered by AppleCare. While researching third party extended warranties, I stumbled upon Square Trade. In addition to covering manufacturers' defects, Square Trade's warranty covers accidental damage. In effect, it's a warranty with an additional safeguard for dings, drops and drenching. Although the Square Trade warranty covers accidental damage, consider all your options before proceeding with a purchase -- Is it worth its cost? For example, claims for accidentally damaged items (as opposed to manufacturer defects) require a $50 deductible. In the case of the MacBook and MacBook Pro, this narrows the price gap between AppleCare and the SquareTrade price.
Your headphones' mic not working? Don't sweat it.
While I love the functionality of Apple's microphone-enabled headphones (both the Apple Earphones with Remote and Mic, which comes with the iPhone 3G S, and the iPhone Stereo Headset, which came with previous iPhones), I've found that the extra layers of functionality also bring extra layers of troubleshooting when they're not working right. For simplicity sake, I'll refer to said models as "iPhone headphones" in this post (non-volume control model pictured). The most common issues I've come across pertain to the microphone. Unlike most non-microphone enabled headphones, which use a standard two-ring TRS connector (tip, ring, sleeve), the iPhone adds an extra ring to support microphone functionality. This is what the hardcore audiophile refers to as TRRS (tip, ring, ring, sleeve). But if your pockets are consistently filled with lint and dust (or tater tots if you happen to store them there), that extra ring won't make full contact with the iPhone's headphone jack. Which means that you, unfortunately, will lose microphone functionality. One way to fix this is to remove any dust or lint trappings in the phone's jack. I've found that wrapping a toothpick with a thin layer of toilet paper and brushing it lightly against the walls of the headphone jack helps out a great deal. It's also important to not dip said toothpick in water or moisture. There's a moisture sensor in the iPhone's headphone jack. When exposed to moisture, it changes color and could potentially void your warranty. Also, the usual disclaimer in do-it-yourself scenarios apply: you're doing this at your own risk, so proceed with caution.
To AppleCare or not to AppleCare -- that is the question
The following is a re-enactment of the mysterious and sudden failure of Megan Lavey's MacBook. It was the evening of Tuesday, July 14, 2009. Megan Lavey heads out to the movies to watch the eagerly anticipated Harry Potter and Half-Blood Prince. But the excitement of the night was short lived. Upon her arrival home, Megan found her MacBook in an unconscious state. She tried several attempts to revive it: plugging it and unplugging it, removing and reinserting the battery, as well as performing an SMC reset. However, these attempts proved futile. In a last ditch effort, Megan made an emergency visit to her local Apple store to meet with a genius. They had both good news and bad news. The good news was that they identified the problem with her MacBook (the logic board) and could save it, but -- and here comes the bad news -- could cost up $750 to repair. What's worse, Megan didn't have AppleCare coverage. In a state of shock and sadness, Megan leaned on the shoulders of her fellow TUAWers, each of whom offered words of encouragement her: Chris Rawson: "My wife's mid-2007 MacBook is having the exact same issue right now. Luckily, it's covered by AppleCare, and going to the local repair place ASAP." Erica Sadun: "":( :( :("" Sang Tang: "Hey, this would make an interesting post. I'm going to write something on this." There are many Megans in the world, and each is faced with the difficult task of deciding whether or not a repair is worth its cost. It's also times like these that one regrets not purchasing AppleCare, for often times repair costs outweigh the cost of AppleCare. And this raises the question. Should you purchase AppleCare? Several months back, TUAW's Robert Palmer penned a piece on why he believes AppleCare is worth it. This post expands upon that and provides examples of when AppleCare is and isn't justified.
Apple to replace water-damaged iPhones via out-of-warranty service
ifoAppleStore is reporting that Apple has instituted a new policy that will let iPhone owners swap their liquid-damaged iPhones for replacements. For $199US, customers can swap their defunct phones for a refurb unit, provided that it succumbed to an out-of-warranty encounter with liquid. Here's the catch: Said swap renews your 2-year contract with AT&T -- so it's pretty much like buying a new phone, except if you were to do that out of contract it would cost you $499 for a 16GB unit.*Of course, this could also be another way to clear current iPhone inventory in preparation for a new model.We couldn't determine if sweat-induced failures are covered by this program, but we'll let you know if we find out.*Update: Apple has told us that a replacement under out-of-warranty service would not renew a customer's contract. We apologize for the error.
Cellphone water detection sticker haphazardly voids warranties
Sure, nearly every carrier out there offers insurance for your phone, but reaching a fair settlement on your defunct device becomes a bit more difficult when you nonchalantly turn down the costly coverage, only to have a manufacturer's defect render your mobile useless. In an apparent attempt to bypass efforts to make phones more resistant to water seepage, certain cellphone makers have resorted to placing "water detection stickers" just within the phone's casing. These tell-tale pads turn to alternate colors if any moisture makes its way in, giving companies the perfect excuse to nullify warranties regardless of whether the malfunction was actually water-related. While we certainly imagine that waterlogged phones are among the highest claimed for replacement, this tiny sensor makes voiding a warranty an exercise in simplicity, as even a brief call while scurrying through the rain could eliminate any future coverage. While it has been said that placing a piece of "satin finish scotch tape" over the pad will forestall the colors from a-changin', just be sure to remove that extra bit of evidence before pleading your case.[Via Gadgetopia]
