AppleExpert
Latest
Apple Expert connections not very fast or personalized
Now that you've read up on what to do with that shiny new iMac, MacBook, or MacBook Pro and spent some good time with the instruction manual in one hand and mouse in the other you've probably come to realize that these things aren't exactly perfect. Using a Mac is about as close to heavenly bliss as one can get while using a computer but let's face it, at some point you're going to run into a problem. Luckily for you there's an Apple Genius Bar right around the corner. What's that you say? You live hours away from the nearest Apple store? Fear not faithful reader; Apple is here for you! Read on for my experience setting up a fast, convenient, and personalized appointment with an Apple Expert.
Apple Store has a new "chat now" feature
That experiment with chat and the education store must have gone well, as the public Apple Store has recently become a little chattier with the seemingly quiet introduction of a new "chat now" feature to its product pages. Interestingly, it appears (at least for me) only on Mac product pages, and only a second or two after the rest of the page loads (as if there's an intentional delay), though I don't see it on any software pages or even in the iPod sections. I had a quick chat with the 'Apple Expert' Rache, but I was quickly dumped once I was found out to be a mere blogger (helping to spread the word...) instead of a cash-in-hand shopper. Oh well, this still seems like a great idea. I hope it sticks around.[Update: it seems only some users can see this feature. It might simply be a page caching problem (as in: try emptying your browser cache), but for now it might be the case that only certain users, regions or countries can see the chat feature.]Thanks Andrew
