battlenet-authenticator
Latest
Reaching Blizzard support if you can't log in
Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerned and wondering how, exactly, one was supposed to contact support if one was locked out of their account and could not access the appropriate Battle.net page. Customer Support representative Araxom has written up a response to just that particular situation over on Reddit. If you cannot access your account, or log into Battle.net, there is a support page that will still allow you to live chat with customer service, set up a callback, or even submit a ticket, all without having to log in. Although callbacks and live chat may not be available every hour of every day, you can still submit a ticket with this method and get a response in a reasonable amount of time. And remember -- if you're worried about account security, picking up an Authenticator is always an excellent idea.
Authenticator problems? You'll need to contact support
Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form to help you out of a problem like this, but the form is currently MIA which makes getting help a bit harder. Blizzard is working to get the page back online, but in the meanwhile, you'll have to resort to contacting customer support directly for help. Customer Support rep Araxom says anyone having trouble removing an authenticator will need to contact support using one of the methods at the bottom of the support page -- which means you can open a ticket, set up a phone callback, or jump into a live chat. None of these methods are instant, but they will wind up getting you the authenticator help you need without too much of a wait. Just remember to add a new authenticator once you've removed this one -- it's a security feature you won't regret having.
Blizzard Authenticator (temporarily) gone from Blizzard Store
Update: And, of course, as this is posted, we are pointed in the direction of a thread on the Customer Service forums indicating that this is, indeed, an error. It's currently out of stock and should be displaying as such, but the item is simply not displaying at all instead. It will return when it's in stock. Thank you to those that pointed this out. Original Article: We held off on reporting this for a few days, just in case it were a glitch or accident on Blizzard's end (making a mountain out of a molehill makes us all look silly), but it's been this way for long enough that it's worth mentioning: The Authenticator is no longer in the Blizzard Store. Previous bookmarks and links to the item are broken, and searching for it yields nothing but broken dreams.Oddly, this happened in lockstep with the news that the Mobile Authenticator was available. Whether it was coincidental or intentional, we don't really now, but I think it's a pretty odd choice! It seems like an indication that they don't intend to stock them again. That's disappointing, to say the least. Blizzard hasn't pulled profit on either the Mobile or Physical authenticators, so I can understand wanting to cut costs by stopping production and distribution of the physical authenticators, if that is what they're doing. It's still disappointing, because I have serious doubts that everyone who wants/needs an authenticator has an iPhone/iTouch for the mobile app.No business, even one as successful as Blizzard, wants to sell something at a loss. Blizzard has made it clear that they don't want to charge for the opt-in authenticator service. From a purely financial view, I can see why they would pull it. As a player, I really wish they didn't.
