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T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead
T-Mobile USA CEO Philipp Humm sent word to his employees today that the company will be shuttering seven call centers, cutting a total of 3,300 jobs in the process. Affected employees will have the option of relocating to any of the 17 remaining call centers throughout the country, where 1,400 new positions will be available, essentially bringing the net job loss to 1,900. The call centers affected include Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon -- so if you're based in one of those locations and want to stick with T-Mob, now would probably be the time to communicate your intentions. Other employees, including technicians and "front line" workers, will be able to stay put, though Humm did allude to further reductions, adding that "we will also be restructuring other parts of the company." You'll find the CEO's message in its entirety just past the break.
Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)
Well, it appears that Three's call center agents in Denmark won't be able to wear pajamas into work anymore. Following the introduction of 3LiveShop in Sweden, the mobile carrier's other Scandinavian group is introducing this rather novel way of shopping for new phones to Danes. Properly situated consumers may now elect to participate in live video chats with Three employees, who manipulate product photos and information on a heads-up display for customer convenience. (We'd like to imagine this nice lady has placed the Galaxy S II and iPhone 4 into the "maybe" pile.) Thankfully, shoppers won't have to look presentable at all, as participating in two-way video conferences is entirely optional -- along with more traditional voice and chat methods. If you're curious to see a demo of the system in action, just check the video after the break. [Thanks, Jonas]
Laptop mag puts tech support through the torture test
Usually when shopping for a computer, the only two factors that really matter to most people are cost and features; if you can get the specs you want at a price you can afford, well, you're probably a happy camper. What many folks don't consider -- until it's too late, that is -- is the quality of the tech support provided by your PC's manufacturer when a problem arises. Well luckily Laptop magazine is very interested in customer support: so interested, in fact, that they actually concoct fake problems and call up the various manufacturers to see how they fare with what would normally be considered very simple issues. This time around, they switched off the WiFi on their notebooks and installed a number of startup-slowing applications, and then graded the nine major laptop makers on both their online and phone support. Coming out on top were Apple and Lenovo -- followed closely by Fujitsu -- whose websites were so well stocked with info that they precluded the need to call for help in the first place; they still called, just for kicks, and found all three support teams to be prompt in both picking up the calls (no long hold times) and solving the problems. Gateway, Sony, Dell, and HP all ended up in the middle of the pack, performing well in some areas but floundering in others. The worst of the bunch were Acer and Toshiba, with the former earning a "D" for its lousy online documentation (though hold times were non-existent), while the latter apparently experienced some damaged phone lines to its Manila call center during the testing, and was unable to solve any of Laptop's problems (or even answer the phone in under an hour, for that matter). While these results should not be considered gospel on the quality of the support you're going to get from each manufacturer, they're probably a decent representation on what you can expect following your purchase of a particular machine -- or maybe not. Readers, do you have any first-hand experiences which either support or disprove these rankings?
