confused
Latest
DTV call center successfully handles influx of confused callers
Given that the expectation was for hordes of confused TV viewers to phone in over the past two days in order to ask why their local OTA station was suddenly unavailable, it's no shock to see a big deal made of successfully managing through it. For those unaware, 421 stations decided to go ahead with their originally planned DTV transition date of February 17th, and we're told that over 28,000 perplexed Americans dialed 1-888-CALL-FCC on Tuesday for assistance in getting their sets working. The call center was setup to handle around 100,000 calls on the day that US broadcasters were previously scheduled to go from analog to digital, but obviously, far fewer people either a) cared or b) needed help. See, that wasn't so bad, was it?
Confusion still running rampant in run-up to DTV transition
Oh, dear. You all point and laugh now, but as Richard Doherty, an analyst with the Envisioneering Group, has stated: "On February 18, there will be a tremendous amount of finger-pointing." Richard also makes another point that we certainly agree with in that "this transition is possibly one of the worst understood consumer education programs in modern times," with millions of Americans still unready for the impending change. 'Course, if you've ever attempted to help your grandmother troubleshoot a VCR over the phone (let alone in 30-second blips), it's somewhat easier to understand why this process is so difficult to grasp. As of today, legions of people are still perplexed at what's coming, and we believe that many are apt to simply sit around and do nothing. The government / NAB is ramping up advertising and sending out DTV transition-mobiles in order to get the word out, but one must wonder, is it too late to save those who have already delayed this long?Read - Nielsen statisticsRead - Confusion in DTV Transition
Canadians survey finds most HDTV owners don't receive HD content
We're chalking this one up to coincidental timing, but just hours after hearing about the HDTV / HD programming gap in the US comes a similar report from the Great North. According to research compiled by the Canadian chapter of the Cable Telecommunications Association for Marketing (CTAM), just 13% of Canadians have a set-top-box capable of receiving HD signals, yet some three in ten citizens confess to owning an HDTV. In other words, quite a few HDTV-owning Canucks are doing without high-def programming for one reason or another. CTAM asserts that confusion about the niceties of HD is high in Canada, and that most individuals "are generally unaware of the features and benefits associated with high-definition TV." Hmm, maybe if the CRTC would stop rejecting HD expansion, more locals would be able to see and hear the difference.[Image courtesy of Lodging4Vacations]
A checklist for buying your first HDTV
'Round these parts, we expect most everywhere to own, or at least be familiar with, an HDTV. Still, there's a first time for everyone, and for folks just now looking to hop on in and see what this whole "high-definition" thing is all about, ExtremeTech's Joel Durham Jr. has a quick 'n dirty guide of things to do before tossing a set in your vehicle. Granted, a few of the tips seem glaringly obvious, but really, buying a new (or first, in particular) HDTV isn't always a simple process. What's your size requirement? What's your budget? What technology do you prefer? Do you have the wiring scheme all planned out? Can you afford to pull another all-nighter? If you've been wondering where to start when thinking of bringing a new set into your crib, you should definitely give the read link a look -- at worse, you can say you're a seasoned veteran for already knowing the dos and don'ts.[Image courtesy of Radioru, thanks Jeremy]
Canadian survey sez half of HDTV buyers are clueless about high-def
Confusion amongst the general populace in regard to high-definition technology has been a problem for quite some time, and while we're not putting too much stock in the most recent survey about our neighbors up north, the results are fairly comical if nothing else. New poll findings from Nanos Research has discovered that 48-percent of the Canadians surveyed "confessed they were not at all knowledgeable about such features as 1080p resolution and pixel response times, compared to only 5-percent who considered themselves very knowledgeable." That being the case, HDTV sales in Canada still managed to surge some 72-percent last year, and around half of the participants did note that "concerns such as power consumption and toxins used in manufacturing" were very important when making their choice of HDTV. Granted, the survey was commissioned by Sharp in order to gloat about its "eco-friendly" AQUOS, but the bigger picture here is that the public at large is still a long ways away from really wrapping their heads around high-def.[Image courtesy of HomeTheaterMag]
Gifting someone with an HDTV? Don't forget the HD service!
We know, it seems painfully obvious to us, but we can't say we're surprised one iota that the general public would buy a loved one an HDTV and totally overlook the fact that he / she will need HD service to make it truly worthwhile. According to a recent survey conducted on Comcast's behalf, one in four consumers are hoping to receive an HDTV this holiday season, but only 12-percent of gift-givers were even thinking of including HD service. Granted, savvy buyers may be tossing in a gift certificate to pick up an OTA antenna, or they may just let the recipient be responsible for figuring out they need high-definition service. Of course, one must remember who commissioned the survey. Nevertheless, let this serve as a friendly reminder to show consideration when blessing someone with a new HDTV -- they can't watch HD flicks forever![Image courtesy of Crutchfield]
Panasonic reopens Plasma Concierge to the masses this holiday season
Read enough horror stories lately to get you all scared about diving into the world of HDTV? Fret not, as Panasonic is reopening the phone lines to its toll-free Plasma Concierge service during the holidays. Usually, this line is reserved for those who already own a Panny PDP, but starting today, absolutely anyone can ring up the help line for a little one-on-one Q&A about flat panels. Reportedly, those on the other end will be happy to field any general / technical questions you may have, and unlike last year, the service will remain open until February 3, 2008 -- a full two months longer. Hit the read link for the digits, and be sure to grab some paper and a pen before you just start rattling off inquiries.
Three hours to get an LCD TV up and running?
We sincerely hope that this tale is more the exception than the rule, but poor LeendaDLL managed to burn through three solid hours when firing up a new LCD TV. Granted, we understand that tweaking the picture, running wires and tweaking further takes a good chunk of time, but it just shouldn't take the average joe / jane this long to get a new TV up and running. After reading this horrific story, we began to wonder if this experience is, well, experienced by more people than we might have assumed. Heck, we already found that millions of individuals didn't fully understand how to acquire HD signals on their HDTV after snapping one up last Christmas, and we've even seen companies dedicate help lines just to ease the confusion surrounding HDTV. So, dear readers, how many of you have been called in to set up a new TV after hours upon hours of failed attempts by its new owner?[Image courtesy of APS]
Lawmakers worried over digital TV transition
It's one thing to fret over the estimated $1.5 billion Congress has to set aside to pay for the "coupon program" to aid Americans in the analog-to-digital transition of 2009, but now lawmakers are "worried that too few of us know that the analog TVs we have been using for years could become big cathode-ray paperweights after February 18, 2009." Essentially, those in power feel that "too little is being done to get the message across," and that quite a few disgruntled individuals could be smacked with a reality check of gigantic proportions if no one tells them beforehand. According to a poll released by the Association for Public Television Stations earlier this year, some 61-percent of those surveyed had "no idea" the shutoff would even take place, so we'd expect a commercial blitz to give your fast-forward finger a workout in the coming months.
Monday megaton: Konami announces they made an announcement
On Friday, Konami stated on their website that there would be a major announcement on Monday. With a strong and hearty exclamation mark to punctuate their release, they said, "From new franchises to returning favorites, you won't want to miss the earth-shaking news. You heard it here first!" We waited for the embargoed information to show up over the weekend, as tipsters sent emails that there was some huge announcement coming Monday. What could it be? The rumored Metal Gear Solid 4 on Xbox 360? A new next-gen Silent Hill or Contra?The big announcement was ... that they made all their big announcements on Friday! No joke, check out the release: "Last week Konami announced new games in its Castlevania and DDR series ... It's going to be an incredible 2007, so stay tuned to these pages for the latest from Konami!" So, we get a teaser that there is going to be a big announcement, then the announcement is telling us that the big announcements were on Friday? What? Everybody get aboard the hype train to the past. Serious kudos go out to Konami PR, that is some high-level mind fornication going on!
Millions miffed at poor quality from holiday HDTV purchase
It seems that all of those witty predictions claiming that HDTVs would sell like hotcakes this holiday season have apparently been proven accurate, but the consumer backlash that we all assumed would follow is now in full swing. While it's no surprise that the mystery surround HDTV is further complicated by glossy marketing and a lack of technical support all around, a recent report claims that "about 19.5 million consumers" who purchased an HDTV over the holiday break are now complaining about the quality. Apparently, the "plug and play" approach that has become quite common on today's electronics didn't work out so well with HDTVs, leaving customers baffled that their TV wouldn't magically display the clean, crisp imagery they viewed on the in-store displays when making their purchase. Customers are still having a difficult time understanding that special programming packages, set-top boxes, and / or OTA antennas are required to receive HD content, taking the wind out of their presumably puffed sails. Consumer confusion over making HD "work" with HDTVs has gone on for quite some time, and even though some companies are making the leap and offering up that helping hand, it seems the majority of folks are still wandering around in the (heavily pixelated) dark.
