consumerrightsact2015
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UK consumer rights laws now cover digital downloads
The Consumer Rights Act 2015 becomes official legislation in the UK today, pulling several, previously separate consumer rights laws together into a simpler structure. The Act also brings in clearer rules, such as a mandatory 30-day period in which sellers must fully refund customers who've received faulty goods, and for the first time, digital products are now covered. That means consumers who download games, software, music, e-books, films and TV shows are legally entitled to refunds, repairs and replacements if that content is deemed "faulty." Digital goods must be "of satisfactory quality," "fit for particular purpose" and "as described," according to the Act's legalese, though there is some wiggle-room within these broad statements.
