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Microsoft buys chatbot company to juice its AI projects
Research company Gartner believes that by 2020, conversational AI -- or chat bots -- will be the predominant go-to for customer support in large organizations. So if you've got a question or a problem, chances are you'll be talking to a computer about it. Tech companies will need to make sure their capabilities are on point, then, which is likely why Microsoft has just acquired software design and development studio XOXCO.
