CrackedScreen
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Bad news: HTC says the Nexus One doesn't 'go in pockets'
One of the biggest mysteries in the blogosphere right now is probably Crave's Nexus One, which somehow developed a cracked screen while simply charging on the desk (sounds familiar, right?). Not even HTC could unearth the cause from its forensic inspection, but it didn't rule out the possibility of a small crack growing over time due to, for example, "getting knocked around by keys" and repetitive squeezes in tight pockets. That's fine, but saying "people sometimes forget that they don't go in pockets" is surely stretching a bit, no? What happened to the awesomeness in the compression test and bend test that we once witnessed? More importantly, has anyone here had the same baffling screen problem and been charged £180 ($273) for the repair? If so, do share your pain with us -- we've got a shoulder for you.
Core i7 iMacs showing up DOA -- including ours
var digg_url = 'http://digg.com/apple/Core_i7_iMacs_showing_up_DOA_including_ours_Engadget'; Apple's new Core i7-based iMac might be a performance monster, but it looks like the whole family's having some problems getting out of the gate: in addition to the previously-noted performance issues with the Core 2 Duo models, a quick glance across Apple's support forums and on other Mac boards around the web reveals that some machines are showing up DOA and / or with cracked screens. We're a little more familiar with the DOA issue, since the new i7 we just bought doesn't boot at all, but the cracked screen issue seems to be equally common and mostly affecting the bottom left corner, from what we can tell. Now, our review Core 2 Duo 27-inch iMac is perfectly fine, and Chris Ziegler's new Core i7 machine doesn't have any problems either, so these obviously aren't universal issues, but if you're about to stick one of these under the tree for someone it might be wise to do some surreptitious testing first.
Overheating iPhone reports 'exploding' all over France, Apple responds
Reports of iPhones exploding, starting fires and killing people in cold blood have been around since the inception of the handset. They've also been relatively sporadic, seemingly short on evidence, and Apple hasn't given complaints much credence or response. So when we heard a story from France the other day about a security guard's iPhone "exploding" and sending a shard of glass into his eye (though apparently not serious enough to warrant a hospital visit), it was a little hard to believe, but with a few other stories of cracking screens due to overheating cropping up in Europe over the past couple weeks, French authorities have taken an interest in the story. Anecdotally, a teen says his phone "imploded" in Belgium and gave him a headache, a woman's phone cracked without warning, and ten or so victims in France have come forward to complain of similar problems, picking up the interest of a French consumer watchdog group. Apple is naturally not new to the concept of overheating in its battery-powered devices -- in fact, it's just entered into its first full-on iPod nano recall in Korea of the 1st-gen players after numerous reports of battery faultiness worldwide -- but with 26 million iPhones out and about, and the iPhone 3GS tending to run a bit hotter than its siblings, a systemic problem with one or all models of the handsets isn't something consumers or Apple would take lightly. Herve Novelli, France's top trade official, met with Apple France's Michel Coulomb today to discuss the problem, and so far Apple is sticking to its guns: it claims that reported incidents are in the single digits, and that all cases it's investigated fully so far have turned out to be blamed on "external force" to the screen. Herve and Michel seem to have parted on friendly terms, promising to keep in touch over the issue, and the EU's alert system for dangerous consumer products (inexplicably dubbed RAPEX) is staying in the loop as well, asking the 27 member nations to keep tabs on the situation. Novelli says it's "too early to blame anyone," and we'd have to agree, but we hope Apple keeps up the (freshly) open communication about this issue going forward. Read - French minister meets Apple exec over iPhone problems Read - Apple denies 'exploding' iPhones Read - Apple denies battery problem with exploding iPhones Read - Belgian teenager latest victim of exploding iPhone phenomenon
Amazon drops $200 replacement fee for cracked Kindle screens
In a little bit of about face, Amazon's nixed its hefty $200 charge to replace cracked Kindle screens, and now says it will do so for free. The change comes on the heels of a lawsuit filed by a Kindle owner, who claims that the cover designed for the Kindle by Amazon caused a crack in the screen where it attaches to the device. Amazon's story had been that cracked screens weren't covered under the warranty, and while the company wouldn't comment on the lawsuit, which is still active, the company issued a statement saying that anyone "who has an issue with the cover attachment mechanism to return the cover and device for a free replacement so we can investigate further." The original plaintiff is asking that a federal court in Seattle make the case a class-action lawsuit, and his lawyers have said that they will still go forward with the complaint even though Amazon is dropping the fee. So what about you -- have you cracked up your Kindle screen?
More claims of cracked Zune screens
While earlier reports of Zune screens cracking from battery pressure didn't exactly prove to be widespread, that hasn't stopped others from supposedly finding new cracks of a different sort, although the cause of them remains unclear. As the shot above courtesy of Cliczune.com shows, at least one of the cracks appears to have occurred on the LCD panel itself, with the Zune's screen protector remaining intact, which would seem to preclude damage as a result of direct impact. What's more, according to Cliczune, another of its readers reported hearing a popping noise just before their screen cracked, and yet another reportedly sent their cracked Zune back to Microsoft for repairs, only to have the newly replaced screen crack a week later. That said, the problems still appear to be relatively few and far between, so if anyone's had some unfortunate Zune experiences of their own, feel free to let us know about 'em.
Zune screens cracking from battery pressure?
Interesting news on the Zune front: a friendly tipster's buddy works at a Microsoft call center and handles Zune-related issues. Apparently they've received numerous reports of the Zune screen cracking for no apparent reason, after being left charging overnight. Our tipster's friend conjectures that the lithium ion battery -- which resides right behind the top half of the Zune's screen -- is expanding from overheating and putting too much pressure on the screen, causing it to crack. Unfortunately, Microsoft currently regards the issue as outside warranty coverage, leaving the victims with a broken Zune and nowhere to turn. Of course, this could all be off the mark, and it might turn out that a few Zune-droppers conveniently made up the same story to try and get a free repair, but if there is such a battery-expanding problem, we'd sure like to hear about it -- any of y'alls experiencing screen crackage of a similar nature?
Apple to iPod nano service providers: Fix cracked screens
Apple has stepped up to the plate regarding cracked screens on iPod nano's. Here at TUAW Jan reported on the screen cracking issues back in September of last year. If you have a 5G iPod and not a nano, hardware failure such as cracked screens should be covered if you are under warranty. Now it seems Apple will replace the screens free of charge on the iPod nano's on a case by case basis.This repair coverage should be taken care of at both Apple stores and Apple certified service providers. Let us know if you hear otherwise![via Engadget]
