Customerservice

07.09.15
TWC robo-calls customer 153 times, now owes her $229,500
07.09.15

TWC robo-calls customer 153 times, now owes her $229,500

Reuters reports that Time Warner Cable has been slapped with a hefty ($229,500) fine after hammeri...

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07.08.15
Comcast 'Co-Pilot' is tech support screen sharing for your DVR
07.08.15

Comcast 'Co-Pilot' is tech support screen sharing for your DVR

Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more...

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06.02.15
Dude, you're getting a call from Dell
06.02.15

Dude, you're getting a call from Dell

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit,...

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02.06.15
Google is testing Hangouts-based customer service
02.06.15

Google is testing Hangouts-based customer service

Google isn't exactly known for interacting directly with its customers, but according to TechCrunc...

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12.19.14
Comcast's new customer service fix: use the app to schedule a call
12.19.14

Comcast's new customer service fix: use the app to schedule a call

Years of being dinged for ineffective and unresponsive customer service may be catching up to Comc...

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11.25.14
Comcast wants customers to track and rate its technicians
11.25.14

Comcast wants customers to track and rate its technicians

When it comes to offering great customer service, Comcast's reputation on the matter is far from b...

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02.20.13
Carrier IQ gives its remote smartphone diagnosing tool a global release
02.20.13

Carrier IQ gives its remote smartphone diagnosing tool a global release

Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software...

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12.10.12
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service
12.10.12

An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

One doesn't have to look far to find my true feelings on just about any company. PayPal, in partic...

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12.05.12
AT&T offers personalized 'video bills' to explain and soothe in equal measure
12.05.12

AT&T offers personalized 'video bills' to explain and soothe in equal measure

We don't know if this has customers' interests at heart, or if AT&T's call center staff were j...

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