DataOutage
Latest
Verizon offers vague statement, no apology for LTE downtime
Earlier this week, you may have noticed that your Verizon Wireless LTE smartphone couldn't do inconsequential things like update your inbox, or pull up a webpage. This happened once. Then twice. And finally a third time this month. And what's the root cause? "Growing pains," according to the carrier's latest statement. And since growing pains are a natural consequence of adolescence, there's no reason for Verizon to issue any kind of apology to its paying customers, who naturally expect such inconsistencies from "the most advanced 4GLTE wireless network in the world." Now, some of you also reported issues connecting to the 3G network, which Verizon reps claim didn't experience any downtime. Instead, your hiccups were a result of being "unable to connect to the 3G Network as quickly as [Verizon] would have liked." Have any questions? Of course you don't. Such can be expected from any carrier, just like the requirement to fork over two bucks for the convenience of paying your monthly bill.
Verizon confirms latest LTE outage restored, again claims 3G operated normally
Verizon Wireless appears to be standing behind its claims of operating "the nation's largest, most reliable 3G network and the nation's largest 4G LTE network," following this month's latest nationwide data outage. A Verizon spokesperson wrote in to inform us that "the 4GLTE issue was resolved overnight. 3G operated normally; calling, texting were unaffected." We were unable to access data on both LTE and 3G CDMA networks with our Galaxy Nexus yesterday, however. Verizon may be working furiously to add cities to its LTE coverage map, but with repeated outages and little clarification this month, it may be a very long time before the carrier can include 4G reliability in its corporate maxim.
Verizon experiencing nationwide data outage? (update: Verizon confirms)
That phone on Big Red having problems with data? Apparently you're not alone, as the carrier appears to be having issues again judging by the metric ton of emails we've gotten from you experiencing LTE, and in some cases EV-DO, blackouts across the country. Our Galaxy Nexus in New York is chugging along with 1xRTT while a Thunderbolt in Washington DC is doing just fine with EV-DO. We've just pinged Verizon and will update if we hear back. Update: Verizon wrote in with the following statement: We are investigating reports of some customers experiencing trouble accessing the 4GLTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages and utilize data services. 3G devices are operating normally. Update 2: And it's back. Both our our Droid RAZR and Rezound are getting LTE goodness here in chilly San Francisco. [Thanks to everyone who sent this in]
Verizon confirms LTE data services fully restored, 3G never affected
Several hours after service issues were first reported this morning, Verizon Wireless has confirmed that 4G LTE service has been restored throughout the country, and that 3G CDMA services were never affected. So that miserable half-day of reliving the pain of 3G speeds is now behind us, hopefully never to return.
PSA: Verizon users reporting data outages across the US (update: back up)
If you're having trouble getting a data connection on your Verizon-branded handset this morning, you're not alone. We've been receiving a bevy of tips from disgruntled Verizon customers, due to an apparently widespread outage across the carrier's mobile data network. Based on what we're seeing on Verizon's @vzwsupport Twitter feed and forums (linked below), it looks as if both 3G and 4G networks have been affected. We tested some handsets in the San Francisco area, and can confirm that data connections there are indeed down at the moment. We've reached out to Verizon for comment, and will let you know as soon as we hear more. Update: Verizon's 3G CDMA network appears to be up, but 4G LTE services are still unavailable. Meanwhile, Verizon reps confirmed to us that the company is looking into the outage. Update: LTE users in New Jersey are reporting that the service is back up, and we're online in New York City as well. Update (again): And now for something completely different: a statement from Verizon. Verizon Wireless 4G LTE service is returning to normal this morning after company engineers worked to resolve an issue with the 4G network during the early morning hours today. Throughout this time, 4G LTE customers were able to make voice calls and send and receive text messages. The 3G data network operated normally. [Thanks to everyone who sent this in]
AT&T data outage in San Francisco?
Reports are flying in -- using WiFi, we suspect -- that AT&T's having a bit of a data and SMS outage in San Francisco. Our own personal experiences confirm the data, although text messages are sending and receiving just fine. According to a tweet found by TechCrunch, customer service is saying it'll take anywhere from 24 to 48 hours to fix -- sounds pretty extreme to us, and unfortunately we can't get ahold of anyone to corroborate. Let's put it to you, Bay Area readers, how's that iPhone working for ya? Update: Just got a statement from AT&T. "We are seeing a hardware issue in downtown San Francisco that is causing some degradation in service. GSM and EDGE voice and data services are still accessible. Our experts are aware and working to resolve as quickly as possible. Further resolution is expected this evening." We tried it ourselves and, yep, if you turn off 3G capabilities on your phone (if possible), data will work just fine. Update: Our 3G data seems to be working now, and you?
BlackBerry Internet Service stricken with global outages?
Looks like BlackBerry Internet Services is having a rough night, with a number of sites reporting it being down not just in North America, but also elsewhere around the world. A handful of tipsters have expressed similar issues, and though we've had some weirdness with our service tonight, it seems to be working well enough. So tell us, how's BIS doing for you tonight?
Verizon "Mobile Web" service currently down
We've been getting a slow trickle of tips telling us that Verizon's Mobile Web service is currently down nationwide, with no ETA on a fix. That's Mobile Web, the featurephone service, not, you know, big-boy data, so chances are you're fine -- our various VZW smartphones are unaffected. (Although we did have a dropped call and some spotty voice quality on a DROID this morning -- ruh roh.) We'll let you know if we hear further. [Thanks to everyone who sent this in]
Say it ain't so, AT&T: reports of another East Coast data network outage
Were you hoping to spend the day glued to your iPhone or BlackBerry, keeping an eye on our live Macworld coverage while in the office? If you've got AT&T on the East Coast, you'd better make sure your wireless data connection is operational. Just like in September we're getting a number of tips from people on the right side reporting outages and error messages when attempting to connect. Meanwhile we're not finding any issues out here in SF or Vegas, and the Midwest appears to be going strong after last week's shenanigans. We've pinged AT&T for deets, but let us know -- what're you seeing on your end?Update: We still haven't received official word either way, but by the sounds of it data is back up for at least most of you. We'll keep after AT&T for some sort of confirmation.[Thanks to everyone who sent this in]
Is your Samsung Instinct acting up?
At first, we figured our Instinct here at Engadget HQ had just woken up on the wrong side of the bed, but we're now receiving a flood of tips from individuals nationwide having the same issues. Put simply, it seems that certain data services are thoroughly borked, with our Weather app being unable to refresh for at least the past 18 hours (some are reporting even longer). Additionally, we're hearing that folks are having to manually refresh their email and deal with all sorts of error messages when attempting to use any of the data services. So, what gives? Are you having data-related issues with your Instinct? C'mon Sprint, this is your best-selling EV-DO device of all time -- it'd be nice to have it working for the weekend. Oh, and great job showing all those angered iPhone 3G users that your network doesn't have issues, too.[Thanks to everyone who sent this in]
AT&T wireless data outages hit the Midwest, other areas
We're getting reports from all over that AT&T customers are having trouble with 3G and EDGE data. A majority of the complaints are coming from the Midwest / Chicago areas, where things seem to be down entirely, but we've also heard from folks as far away as Florida. Team Engadget hasn't hit any snags in New York or Vegas where we're currently situated, but let us know if you're having troubles wherever you might be -- and what color crayon to use for this fancy "threat level" printout we've got pinned to the wall.[Thanks to everyone who sent this in]
