Dixons Carphone
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The UK's biggest phone store chain is closing all of its outlets
The UK's only remaining independent phone store is closing its vast network of retail locations on April 3rd, 2020. Dixons Carphone, owner of Currys PCWorld and Carphone Warehouse (CPW), will shutter the latter's 531 outlets at the start of next month. The company says it will focus on selling mobile gear and packages through Carphone Warehouse-branded areas inside the 305 remaining Currys PCWorld stores.
Carphone Warehouse says up to 2.4 million customer accounts hacked
Carphone Warehouse, the UK's biggest independent phone retailer, has confirmed it has been the target of hackers. The company has said that the personal details of up to 2.4 million customers have been stolen, as well as 90,000 encrypted credit card records. BBC News reports that the affected sites include OneStopPhoneShop.com, e2save.com and Mobiles.co.uk, but also Carphone Warehouse services like TalkTalk Mobile, Talk Mobile and iD Mobile.
Sprint turns to a British retailer to reverse its US fortunes
It's been almost a year since UK retailers Dixons and Carphone Warehouse tied the knot. Life as a combined entity, known as Dixons Carphone, is off to a good start: profits are up and the company made efforts to expand its presence, including the launch of its own mobile network. Not content with growth in its existing UK and European markets, the company announced today that it's setting its sights on a bigger prize: the US. In a partnership with Sprint, America's third-largest mobile carrier, Dixons Carphone's Connected World Services (CWS) division will initially launch up to 20 Sprint-branded retail stores, lending its "home retail expertise and proprietary knowledge" to help the operator sell people more plans and devices.
Dixons Carphone is planning its own mobile network too
If Three's owner Hutchison Whampoa successfully buys O2, the pair could wield even greater power in the UK than we thought. Less than a week after Sky announced its plans for an O2-powered mobile network, Dixons Carphone is doing the same -- only it's struck a deal with Three. Details are scarce, but the FT reports the merged retailer will stand out with tariffs that allow customers to easily switch their minutes and data mid-contract. The idea being that if you have 5,000 texts, but find that you're only using half of them each month, you won't have to wait two years before downsizing your contract.
Dixons Carphone just made a deal that should avert a Phones4U-style disaster
Although there were a multitude of reasons behind Phones4U's demise, one of the key factors was the overwhelming lack of support from the UK's major carriers. Three and O2 severed ties with the company way in advance of its closure, but it was a shake of the head from both Vodafone and EE that dealt the final blow. For a short time, it looked as if the mobile reseller model could be under threat, spelling trouble for Phones4U rival Carphone Warehouse, a retailer that had just been picked up by Dixons Retail for £3.8 billion.
Dixons Carphone gives hundreds of stricken Phones4u employees new jobs
When Phones4u announced its surprise decision to call in the administrators, its 5,600 employees were left facing a very uncertain future. While the retailer is busy figuring out its options, one of it's biggest rivals, Dixons Carphone, has swooped in and offered a lifeline to some Phones4u staff. In a statement today, Dixons Carphone said it has reached an agreement with Phones4u to hire all 800 employees who had worked in a partnership between their stores.
Phones4u forced into administration after EE says it's pulling the plug
Less than two weeks ago, we remarked that things were looking tough for Phones4u. Today, it looks as though the company no longer has a future. After Vodafone said it was dropping its partnership deal with the company to go all in with Dixons Carphone, EE, the biggest carrier in the UK, has done what it threatened to do earlier in the year and announced it too is going alone. In a statement, Phones4u said that EE has decided not to renew its current contract, which expires in just over a year, leaving the company with no other choice than to call in the administrators. "The unexpected decisions by both Vodafone and EE have come as a complete shock to the business," it noted, adding that it'll honour existing contracts (no word on iPhone 6 pre-orders) but close stores while it assesses its options.
Dixons Carphone celebrates its merger with seven new upgraded stores
After almost three months and a number of important approvals, Dixons and Carphone Warehouse have officially become one. Dixons Carphone, as it's now known (no, we're not making it up), is getting straight down to business, opening seven "store-in-stores" across the UK today with plans to open another 23 by the end of the year. When you enter one of the new "combined" shops, there will be dedicated areas for white goods, computers and now contract phones. That approach is mirrored across its websites too, pointing customers to new branded areas to better serve their needs. As time moves on, though, you may notice smartphones and tablets are given more prominence inside Currys & PC World stores as Dixons Carphone tries to lure you away from Amazon and offer everything under one physical and digital roof.
