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TERA subscription error affects thousands [Updated]
According to several tipsters and many, many pages on TERA's forums, something's gone badly wrong with En Masse's account system. The studio admits that some players have been billed immediately upon selecting a subscription plan instead of being billed after the 30 days. Other players have reported not being able to log in at all, as the game cannot find their subscriptions or free time and delivers an "expired account" error. En Masse posted that it is aware of the situation and is working to resolve it. The studio says that players who purchased a physical copy of the game and signed up for a subscription before entering their game code triggered this problem. However, we've also had reports of players who have encountered this error when dealing with digital copies. Affected players should now be able to log in to TERA while En Masse works on fixing the error. [Thanks to Andrew, Schippie, and Alex for the tip!] [Update: En Masse has contacted us to note that the 2000 players have been affected by the "insufficient remaining subscription time" issue, not the "immediate billing" error. En Masse says that these are two separate issues that the studio is actively working to resolve as fast as possible. We've updated this article accordingly.]
TERA reveals launch trailers, provides update on account errors
Today is a fateful day for Arboreans everywhere, as En Masse Entertainment's spankin'-new action-based MMO, TERA, is officially live. In celebration of the momentous occasion, the studio has released a shiny launch trailer for existing fans and potential players alike to feast their eyes upon. As one might expect from the game that coined the terms "big-ass monster" and "real action combat," the trailer is essentially a series of scenes of ass-kicking set to some suitably epic music, offering players a glimpse at the fast-paced combat they can expect from the title. In addition to the launch trailer, the studio has posted the two final race videos; we've included all three after the cut. But of course, MMO launch days are always fraught with at least a few issues, and TERA's launch is no different. Many players are experiencing errors that are keeping them from getting into and enjoying the game, but En Masse tells those players to rest assured that the team is "actively working to resolve them." Players experiencing those issues should keep an eye on the official TERA site as well as the game's Twitter and Facebook pages, as any updates to the situation will be posted as they happen.
Netflix explains its recommendation system, can't find a reason for Adam Sandler's last movie
In case you've been wondering why Netflix tends to recommend the movies it does, there's a post on the company's Tech Blog breaking down the various levels of its system. Remember the Netflix Prize contest? Teams of researchers produced competing algorithms capable of more accurately predicting how members would rate movies, but while some of the early winning efforts are still in use, the million dollar solution was never implemented because the potential gains were too small to justify the engineering effort needed. Additionally, while Netflix still hasn't implemented individual profiles for household members yet, the blog indicates it does try to recommend something for everyone, seeking both accuracy and diversity -- which may explain some of more out there picks in our personal "recommended for you" list. Where available (read: outside the US) Facebook integration plays a part too, as well as a variety of information used to find movies similar to those previously viewed. The proof of how all these parts come together is ultimately judged by the viewers, so while we wait for part two of the post with more data to pore over -- is Netflix managing to accurately pull any flicks you want to watch out of its catalog?
Safari users seeing random '404 not found' on valid support.apple.com pages
For the past few weeks, I have run into a problem with links to Apple.com coming up 404 "not found." Specifically, these have all been links to pages on http://support.apple.com/. For example, this morning I did a Google search for 10.7.3 combo. One of the first results was a link to http://support.apple.com/kb/DL1484 which came up 404. Here's where it gets interesting: the link is only 404 in Safari. It works in Google Chrome and Firefox. If you reload the page in Safari (⌘ + R), it will load as usual. As if that wasn't strange enough, once it has loaded correctly, subsequent visits to pages at http://support.apple.com/ work fine... for a while. Then I will see the "We're sorry" page again. Several TUAW staff members have been seeing this bug for a few weeks with Safari in 10.7.2; unfortunately, it is not fixed with 10.7.3. Fortunately the "workaround" is fairly simple: if you get a 404 page on support.apple.com, try reloading the page, or just use a different browser. You'll need to do so if you're downloading the combo update to fix install issues with 10.7.3.
Fans find shiploads of errors in latest Mass Effect novel
Mass Effect: Deception is riddled with canonical errors, fans have found, and they're not content with letting them go under the guise of "artistic liberty." Some have started a shared Google document to chronicle every error, and have so far added more than 80 infringements, arranged by "Lore," "Timeline," "Characters" and "Oddities," complete with clarifying descriptions.Some of the most egregious errors include Nick and Gillian aging six years in the three years since Ascension, two volus wearing clothes that would cause their immediate deaths, and [spoiler] "Anderson thinking that the Citadel trap had been sprung 'so successfully' they were still reparing damage -- The entire point of the first game was that you prevented that particular Reaper plan from succeeding."There are plenty more on the list, which is available for public editing. The author of Mass Effect: Deception, William C. Dietz, is a video-game-novel veteran, having written Halo, Hitman and Resistance novels. He is not, however, the writer of the previous three Mass Effect novels (Drew Karpyshyn), nor is he J.K. Rowling, thus forbidding him this handy excuse whenever canonical inconsistencies spring up: "It's magic."
Comcast's extra ads ruin NFC championship game conclusion in some areas
It wasn't just RIM that had designs on the limelight during the football action last night. Comcast commercials appeared over the NFC Championship game last night, thoughtfully playing over the climax of the match 'twixt the Giants and the 49ers. Frustrated fans who missed out on parts of the fourth quarter and overtime promptly began voicing dissent on the company's support forums. The Washington Post has a quote from spokesperson Amiee Metrick indicating the problems were due to a possible "equipment failure" at a local Fox affiliate, WTTG, resulting in the ill-timed ads reported in Washington D.C. We've heard that of customers receiving a $10 credit and an apology, but it seems unlikely to soothe the brow of those -- like the person who recorded video of the incident you can see after the break -- thinking of switching to FiOS. Update: We've received a response from Comcast (included after the break), and updated the post to clarify the apparent breakdown was at local Fox affiliate WTTG.[Thanks, John]
iPhone 4S-specific iOS build is for "No SIM Card Installed" errors
Last Thursday Apple quietly issued a new build of iOS 5.0.1 specifically for the iPhone 4S. There were no release notes issued with the new build and users who had already installed and earlier build of 5.0.1 on their iPhone 4S couldn't update to the new one without restoring their iPhone. The release came one day before Apple rolled out the iPhone 4S in an additional 20 countries, which gave some hint that the build was useful for those markets. Now the mystery has been solved as Apple released a new support document detailing changes in the new build. The build addresses an issue where the iPhone 4S wouldn't recognize a micro-SIM card that was installed and return a "No SIM Card Installed" or other similar error. It's also now apparent that the release of the build was meant to coincide with the 20 country rollout, as many new iPhone 4S owners would be upgrading from the factory installed iOS 5.0, to the new iOS 5.0.1 build when they bought their new iPhones. The new build is still only available to people who have not previously updated to iOS 5.0.1, which suggests Apple considers the incidence of the "No SIM Card Installed" error fairly low. The fix for it will certainly be rolled into iOS 5.0.2 or iOS 5.1, whichever comes first. Until then, if you do want the absolute latest build on your iPhone 4S, simply restore the device to factory settings in iTunes.
Galaxy Nexus users reporting touchscreen trouble, lower scores in multitouch games (video)
Looks like the honeymoon is ending a little early for some Galaxy Nexus users -- a pair of RootzWiki threads say that the device is struggling to maintain multitouch in some situations. Apparently the bug is repeatable, booting up a multitouch game like Gun Brothers or Shadow Gun will put the lower right hand portion of the smartphone's touchscreen in a finicky mood. We gave the glitch a go on a couple of different handsets, and were indeed thwarted by the touchscreen's tantrum. Turning the Nexus' screen on and off seems to fix the problem -- at least until you jump into your next game -- and the bug only seems to appear when the device is in landscape mode. This is likely a software bug, but until it's fixed, we'll just have to take it one touch at a time. Don't have a Nexus? See the glitch in action after the break. [Thanks, Jim]
Some iPhone 4S owners reporting ominous 'No SIM card installed' messages
Could it be that Apple's latest smartphone is plagued with a troubling design flaw? Just ask the handful of iPhone 4S users who've experienced issues with their SIM cards, and they'll tell you this is very much the case. While we have no reason to believe a majority of iPhone 4S owners are affected, the problem appears to span across numerous carriers and parts of the globe -- even Sprint and Verizon Wireless users aren't immune. Some report resolving the problem with a new SIM card, while others have reason to believe it's the reader itself. Then there's a group known as Woo Servers, which suggests the malfunction is related to a short circuit caused by a design flaw with the SIM card tray. They've provided a detailed list of instructions to remedy the problem, with a simple piece of tape as the cure. Sadly, not everyone seems to benefit from the advice. So, Cupertino, care to lend a hand?
Developers bemoan trouble with in-app purchases
Twitter was buzzing this morning about a problem with Apple's in-app purchasing system. According to the comments, Apple's receipt verification system is down and developers are losing potential sales. An unconfirmed report from Engadget suggests, Apple may be trying to purge the system of fake receipts. Regardless of the reason, let's hope Apple can get things squared away soon. Customers want to make their purchases and developers want to make their money.
Windows 8 BSoD ditches confusing error codes for uninformative frowny face
As with any version of Windows, the Metro-slathered Win 8 has one of those oh so familiar Blue Screen of Death thingies. But, this time around, there's a change. Gone are the confusing and uninformative error codes, and in its place you get an equally uninformative sad emoticon. OK, there's also some text informing you that your PC is about to reboot, but it still doesn't get you any closer to tracking down the root of the problem. Well, at least it's little less cutesy than the Sad Mac (though, no less infuriating).
Addon Spotlight: Errormonster and a mailbag
Each week, WoW Insider's Mathew McCurley brings you a fresh look at reader-submitted UIs as well as Addon Spotlight, which focuses on the backbone of the WoW gameplay experience: the user interface. Everything from bags to bars, buttons to DPS meters and beyond -- your addons folder will never be the same. Something peculiar is happening to my addon interface folder -- it is becoming more streamlined. Whether this is a product of Blizzard's own default UI's becoming more capable or addon developers' just fusing options together, it feels like fewer addons are doing more things, and I cautiously approve. My UI has remained relatively unchanged since the end of Wrath of the Lich King, so little tweaks and changes these days are big deals. My inbox was overflowing with questions again this week, so I figured we could answer some more of them and see what kinds of recommendations we can get out there to readers who need a little guidance and help. People do, however, still like an addon recommendation as well as questions, so you'll get a shorter recommendation this week, since there isn't much to say, and a lengthy mailbag. Sound good? Wonderful.
Apple returns a few Verizon iPad 2s to sender (updated: some got through)
Several 9to5Mac readers noticed a rather peculiar phenomenon this last week -- their freshly-ordered Verizon iPad 2 units shipped all the way from China just fine, only to boomerang back to sender right before delivery time. Now, Reuters has the official word: Apple's recalling an "extremely small number" of Verizon iPad 2s which were flashed with a duplicate MEID code. Should they have been delivered, users would probably have found themselves unable to connect to 3G, or booted off before long, as Verizon reportedly can only have one device with that unique identifier on the network at once. We're not sure whether to applaud, but it's good to see manufacturers taking responsibility for their hardware before it hits shelves. Update: We spoke with Apple about this, who wouldn't give us much beyond the official quote -- which is, for the record: "Duplicate MEID codes were flashed onto an extremely small number of iPad units for the Verizon 3G network." That said, we were able to confirm that a few of these 3G iPad 2s sneaked through and got into the hands of customers. Apple is, of course, replacing those free of charge, so if you're in possession of a brand new iPad that was never able to get on 3G... you know who to call. [Thanks to everyone who sent this in]
Podcasts down in iTunes desktop store (update: it's back!)
Want to download the latest Engadget Show from the iTunes Store on your Mac or PC? Well, you probably can't -- right now, at least. That section appears to be down for most of us at the moment, with the Podcasts tab presenting a "not enough memory available" error message on each click. We've confirmed the error on iTunes 10.2.1 and 10.2.2.12 -- the latest version -- and aren't able to get past the home page. We're sure Cupertino is working on a fix, but you may need to put your podcast obsession on hold, or jump on your iOS device for all that tech talk in the meantime. Update: We're also unable to download apps from both the Mac and iOS App Stores. After clicking to download an app in iOS, it appears on the home screen briefly, then disappears. We're also prompted to re-enter passwords with each attempt, so this may be related to an authentication issue. Jump past the break for the App Store error. Update 2: The outage extends to all iTunes Store content, including music, movies, TV shows -- the works. Time to go out and enjoy the sunshine? Update 3: As of 3:15pm ET things look to be up and operational again. You may now recommence stuffing your devices with datas. [Thanks, Jeff]
T-Mobile G2x lacks quadband HSPA+, shatters dreams
Ever since we first saw it at CTIA, T-Mobile's been advertising its lovely G2x superphone as a quadband HSPA+ capable device. Based on the published specs in press releases and even on T-Mobile's own website, there wasn't any reason to believe that the G2x wasn't compatible with AT&T's 1900 / 850MHz 3G bands, in addition to supporting T-Mobile's 1700MHz "4G" (AWS) flavor and Europe / Asia's 2100MHz standard. This made perfect sense -- especially in light of AT&T's plans to acquire T-Mobile -- until people started purchasing and unlocking the handset. Reports quickly came trickling in that the G2x was unable to connect to AT&T's 3G network, something we verified after unlocking our review unit. That's when we decided that perhaps this was a restriction in the baseband software rather than a hardware limitation, so we reached out to T-Mobile for comment, and received the following statement: The T-Mobile G2x fact sheet, attached [PDF link], contains accurate information. The T-Mobile website is incorrect and we're working to correct it. The G2x supports 850/900/1800/1900 MHz for 2G/GPRS only, and supports 3G/4G UMTS/HSPA+ bands I and IV. The G2x does not support AT&T's 3G bands. This banding is hardware based. This is obviously unfortunate news, and is clearly a major faux pas on behalf of T-Mobile. It's particularly disturbing since we were so certain of the G2x's quadband 3G support when we discussed it in our last mobile podcast. Oh well, you live and learn, eh?
iTunes servers appear to be wonky today
It started with a few tweets and progressed to our own internal tests, and it would appear as though Apple's iTunes servers are, at some level, not working properly. For me, it began with an all-too-familiar timeout while trying to update apps. Then I tried to download the currently-free Plastic Bullet app. Later, when we started testing, it appeared that the issue had turned into a sign-in issue with authentication servers refusing the connection. Steve and Chris in Colorado, meanwhile, are seeing slow downloads but are able to log in and download apps. The issue appears in iTunes and Mac App Store. Let us know if you're seeing this in the comments. Update: There's no shortage of Apple Support threads on this. Here, here and here. Some are saying it's back up, and no doubt, if Apple is performing maintenance, it'll be back in a bit. Update 2: This appears to be affecting iTunes Connect. Update 3: As of 9:20 ET, it appears things are starting to stabilize with Apple's servers. Both I and Megan up in Pennsylvania were able to authenticate, however Megan is getting errors stating she already purchased an app when she hadn't bought it yet.
HTC's Thunderbolt beset with video capture woes, fix purportedly on the way
Uh oh, sounds like HTC's Thunderbolt has struck yet another stumbling block on its path to glory. Forums dedicated to the superphone are now rife with frustration of inconsistent audio capture when using its bundled video recorder, and apparently, the rally cry was vociferous enough to warrant a response from HTC itself. Users of first-gen technology are likely familiar with the line, but word is it's aware of the issue and working to release a software update to remedy the nasties. In the meantime, if uploading your macaw's cover of 'Friday' is a priority for you, don't go to crankytown just yet -- we hear there's a whole world of third-party cappers to explore.
Users report 3DS crashes, loose hinges
Two issues have come up with the new 3DS -- one kind of serious, and one kind of not. NeoGAF users and a GoNintendo post, among others, document a periodic error screen that appears during gameplay, which requires the system to be shut off and turned back on in order to get back to playing. It seems to be most commonly associated with Super Monkey Ball 3D and Ghost Recon: Shadow Wars. Nintendo of Europe issued a statement to Eurogamer suggesting that this issue could be fixed by downloading the latest firmware. If that doesn't fix the issue, the company recommends users "contact their local Nintendo Customer Service centre to investigate the problem further." Some users are also reporting an excessively loose hinge, causing the top half of the system to wobble during play. "The hinge i thought was OK," reports 3DSBuzz forum user Suspiria, "but throughout the day it has got worse and worse." Nintendo acknowledges the possibility of such an issue on its support site, advising those who suffer from it to send the system in for repairs. We're contacting Nintendo about both issues, and will let you know what shakes out. Hopefully, it's not the top of a 3DS. [Thanks, Don] Update: Nintendo sent Joystiq a statement asserting that "The number of calls and emails received by our customer support center is well below the rate experienced during past hardware launches, and there are no widespread issues." Find the full statement after the break.
iPod touch showing freaky graphical glitches after iOS 4.3 update? (video)
Another issue appears to be plaguing those who've upgraded to iOS 4.3, though thankfully this one won't make them late for work. We're seeing dozens of reports online of iPod touch users, particularly those with fourth generation models, who are seeing odd graphical glitches since updating to 4.3. These are most noticeable on the lock screen, as you can see above and in the focus-challenged video below, but people are reporting other issues as well, like overlapping icons and other pixel oddities. If you're seeing similar weirdness make sure you chime in down at the support forums linked below -- oh, and feel free to click in the poll as well. %Poll-61712% [Thanks, Jesse]
Intel's partners can resume shipping Sandy Bridge laptops... if they agree to a workaround
Fret not, to-be Sandy Bridge buyer -- it looks as if the laptop delays won't be as severe as expected. According to Intel, it's working hard (read: coercing) with OEMs to keep Sandy Bridge laptops flowing from the factory, and apparently, that involves a pinky swear that partners won't utilize the four affected ports. That means that existing machines can be shipped with the first two SATA ports on the mainboard enabled, and considering that most lappies have just a single HDD, one optical drive and no eSATA sockets, the vast majority of 'em should be able to ship sans issue. An Intel spokesperson wouldn't confirm to Laptop the exact vendors who were agreeing to the terms, but at least Chipzilla is now aiming to have newly designed (and unmarred) parts in the channel by "mid-February."
