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ZeniMax reduces ESO customer support staff in Ireland
The Connacht Tribune reported earlier this week that ZeniMax, which had established a customer service operation in Galway, Ireland, for The Elder Scrolls Online, has let go "up to 300 workers," apparently temporary, from its Rahoon location. It's not at all uncommon for MMO studios to let go crunch-time staff after a launch (or when a release is delayed, as ESO's console releases have been), but former employees told the publication that many of the staffers, some hired on short-term contracts of two to six weeks on up to six months in duration, were being terminated significantly earlier than anticipated. The Tribune suggests there are currently "just over 100 employees at the European customer services centre in the Rahoon Business Park." We have requested more information from ZeniMax and will update accordingly. [With thanks to tipster Paul!]
'BioWare Ireland' opens as 400-person customer service center ... in Ireland
Following up its tax incentive-fueled studio opening in Austin, Texas, EA this morning revealed the opening of a new customer service center in business friendly Galway, Ireland. When fully staffed, "BioWare Ireland" will task approximately 400 employees with making this year's big BioWare release go as smoothly as possible, employing customer service agents primarily. Star Wars: The Old Republic is set to launch December 20 in North America, and December 22 in Europe, so the service center is opening just in time for business. During a speech at the grand opening, BioWare co-head Ray Muzyka called out to potential employees across all parts of Europe to join BioWare's Ireland team. "We've got a solid base of people here already in Galway ... we're looking for more. From Ireland ... from the rest of Europe to support our German and French customers ... from all over the world. We want you to join us here at BioWare Ireland." Muzyka was no doubt trying to fill out the studio's current staff of 200, which is expected to double at full capacity. BioWare's Galway service center marks the first installation the company will operate outside of North America.
BioWare opens Ireland customer service center
European fans of Star Wars: The Old Republic have long been clamoring for more information regarding the title's presence in the mythical land across the Atlantic, and we have some potentially good news for those people. EA announced today that a new BioWare customer service center has been opened in Galway, Ireland. Speaking at the facility's inauguration ceremony, EA Senior Vice President Ray Muzyka said, "MMO launches are complex, and we are determined to set a new standard for a high quality, stable, smooth launch for our fans. Our new BioWare facility and team in Galway is critical to ensuring we deliver on that goal." It's a first for BioWare as well, as this is BioWare's premier location outside of North America. Hopefully the studio's opening will live up to its goal of ensuring that the inevitably massive launch of The Old Republic goes smoothly both in North America and across the pond.
