IQCare
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Carrier IQ gives its remote smartphone diagnosing tool a global release
Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a battery's drain rate, percentage of app failures, frequency of dropped calls and more. The outfit hopes that its software will make support calls shorter and ensure that fewer fully-functioning devices aren't misdiagnosed and returned needlessly. As of now, however, there isn't any word on which networks or hardware manufacturers will join the metric-hungry flock.
Carrier IQ opens up IQCare diagnostics platform to smartphone users
Carrier IQ has announced the extension of its IQ Care platform to enable mobile operators to share the insight gained with its customers. The analytics software measures diagnostic information on your phone relating to network usage, battery life and dropped calls. Previously it's only been available to customer care agents as they remotely diagnose your phone during a support call, but the platform is now being opened up so that data can be viewable on open customer service portals. It's hoped that people will learn how to resolve network issues, the company remarking that 40 percent of smartphones are returned, only to be found not to have any faults at all. It'll launch in the second quarter of the year and you can find out a whole heap more if you head on past the break.
