kitboga

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  • Engadget / FTC

    Making a living scamming the scammers

    by 
    Jamie Rigg
    Jamie Rigg
    07.30.2018

    "Well, my grandchildren were over and it's something about a pornography virus," says the soft voice of an elderly woman over the phone. "I unplugged my computer right away," she continues, and after she explains her worries in a little more detail, a female voice on the other end of the line replies, "That's all right. Don't worry, let me assist you with this. And may I know, is that a desktop or a laptop?" The PC has apparently been hacked, as confirmed by allowing the support team remote access, but resolving this comes at a cost. Nearly two hours and 20 minutes -- and several transfers between call center staff -- later, Kitboga drops the vulnerable-old-lady act.